In June we had a new window cleaner clean our windows inside and out and discussed more regular window cleaning every few months.
The window cleaner messaged to say he will come this week, I asked how much for outside only and he sent me the quote - £30. I felt like this was quite alot for outside windows (2 bed terrace house) so asked around and found £20 was about average with some paying less but £20 being an average amount that I'd be ok to pay.
I messaged back to say I thought it was alot and could he do for £20, no worries if not but £30 was too much for us right now so we would leave it.
He messaged back to say we had an agreement on price and frequency and that he thought I would keep my word, he then said 'I work hard to be reliable to all my clients and I expect the same from you'
I was pretty shocked, I appreciate he feels we had a verbal contract but he doesn't know my circumstances and I feel I asked a reasonable question, I do feel that he was over charging. As we had inside and outside last time I didn't recall discussing outside only cost even if I did I wanted to check and confirm so I could have the money ready.
Is his response rude or am I in the wrong here? I felt like I was being reprimanded by someone I've met once. Obviously now worried because he knows where I live and I hate confrontation!