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AIBU?

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Original poster

Got called fat, complained then got called a liar!

77 replies

Alison421e · 23/08/2020 14:07

I was just browsing my local boutique shops online looking for outfits and came across a review I wrote around Xmas time. During that visit I had tried on an outfit for New Years and I thought I looked nice, considering I had a baby at the time literally few months ago. The shop assistant was a nasty bi**ch she told me I had a HUGE tummy and it doesn’t look nice on me, maybe I should buy when I’ve lost the baby weight. I was obviously upset and embarrassed so left and later that day wrote a review. I didn’t expect much, I just wanted the management to speak to her and just write sorry for bad service you received. I had literally forgotten about it till I just read their response!

He’s basically called me a liar and said that CCTV was checked and the assistant did not in any way say this. They also said I seemed very “jolly” on the cctv and I left the store smiling and happily!

I was so angry that I just responded back! I know I shouldn’t have but it’s made me really angry. I told them on review your assistant could see I had a baby in pram and insensitive remarks like this can really affect a persons self esteem. I said a few other things too! I’m a little embarrassed but I’m not going to delete my review as it’s 100% true account of what happened. I accidentally over-wrote my initial review so that is replaced by the review I wrote today. I’m so angry - did I over-react at their response? All they had to do was say they will investigate and apologise for the way she spoke to me and it would be the end of the matter! But they called me a liar and denied this happened. I feel I can’t step foot in that place again now

OP posts:
TestingTestingWonTooFree · 23/08/2020 14:09

Why would you ever want to go back? Spend your money in places where people aren’t arseholes.

Pelleas · 23/08/2020 14:13

It sounds like it's your word against the assistant's. If the manager wasn't there he can only go by his impression of the CCTV. I'm not sure what else you'd expect him to do. You know you are telling the truth but unfortunately lots of customers are outright liars and fantasists. As a pp said, vote with your feet.

Grapewrath · 23/08/2020 14:16

Ask them publicly to publish their cctv footage on social media. If they don’t then call them out as liars

Original poster
Alison421e · 23/08/2020 14:21

@Grapewrath she said my tummy was huge in the changing room area as I left the door slightly open as pram wouldn’t fit all the way in. I wrote this on my review just now asking him so he has cctv in changing rooms! Obviously I know he doesn’t but I was trying to be sarcastic Blush. I was just so angry that he called me a liar and not even try to find out more information or at least ask me to call him to discuss at the time

OP posts:
Original poster
Alison421e · 23/08/2020 14:23

I know I’m being overly sensitive. But I have had eating issues in the past and for someone to just make comments about your weight is just so unprofessional. I’m starting work again soon and all my insecurities about my post baby body are making me feel like starving myself again but I won’t!

OP posts:
sunnysidegold · 23/08/2020 14:26

I know this is no help, but really the way to have a result would have been to complain to the manager at the time. Then if your weren't successful, put your experience in the online review. By putting your experience onkine you have given your account of events. Sadly they have chosen to try to save face rather than save a relationship with a customer in how they have handled it. I'd hit then where it hurts and shop elsewhere

sunnysidegold · 23/08/2020 14:27

Sorry, aside from the online review, that shop assistant was horrible to make you feel like that. They need some training in tact and diplomacy!!

KatherineJaneway · 23/08/2020 14:30

They won't keep their CCTV footage from that long ago.

Gatr · 23/08/2020 14:34

Surely they wouldnt be able to post cctv from that long ago? I would assume other people are also caught on the cctv, i wouldn't be happy if cctv of me doing Christmas shopping was posted on social media!

heartsonacake · 23/08/2020 14:38

You didn’t speak to the manager at the time and it’s your word against theirs. The manager isn’t going to apologise if there’s no proof she said it.

dontgobaconmyheart · 23/08/2020 14:39

Sorry you experienced this OP. He is full of it obviously. I've worked for much higher tech retailers than a local boutique and am yet to work for one that has audio CCTV or indeed any that focus a camera around a fitting room let alone keep footage that long.

Presumably he is trying to save face and his business by being a coward. Alternatively, the assistant (who is a vile piece of work) is lying and he believes her. Either way they're both bottom of the barrel. I wouldn't shop anywhere where the manager was replying to views in that manner anyway if I saw such a thing online. Clearly they aren't professional.

Tell people you know locally. Stand by your review if it is accurate and factual and most of all ignore her comments. Anyone who says something like that presumably has very deep seated problems, probably with themselves. I would be pitying her for being of an adult age and lacking the ability to behave properly at the workplace tbh, very depressing and embarrassing for her.

mcmooberry · 23/08/2020 14:41

Very annoying that you didn't see it sooner and also that you over-wrote your original review. Awful way to treat a customer, both the assistant and the manager, definitely don't go back. No, I don't think you over-reacted, your lack of response when it happened probably had them believing the assistant's version of events.

pasturesgreen · 23/08/2020 14:42

Why on earth would you want to go back again? Plenty of decent shops with nice staff around, spend your money where it's wanted.

As nicely as possible: this happened many months ago and you had forgotten about it since. Try to forget again and move on, dwelling on it now won't achieve anything apart from making you feel angry and frustrated.

Mummyoflittledragon · 23/08/2020 14:46

You called them out a second time. It’s fine. They lied the first.

Billben · 23/08/2020 15:00

I feel I can’t step foot in that place again now

Why on earth would you ever want to? If that was me, I’d be telling all and sundry about my treatment there. If your friends are anything like me, they would be also avoiding the place after your treatment there. Hit them where it hurts. In their pockets.

Immigrantsong · 23/08/2020 15:07

Omg that's horrible.

OP vote with your feet and don't give them any more of your custom.

Leave Facebook and Yelp or Google reviews too and tell all your friends.

Horrible attitude towards a customer.

Houndabouttown · 23/08/2020 15:13

Sorry that happened. When I had a tiny baby (probably about 6 weeks old) I went to M&S to get some new nursing bras. I was with my DH and when we got to the till the shop assistant said something about them being frumpy and that I should get something sexier to keep the spark alive or something. Can’t remember exactly but she was saying my DH would be going off me basically. Made me feel like shit. She did apologise when she saw my face. Sad

I wish people would just be quiet sometimes!

Staffy1 · 23/08/2020 15:28

That's awful and their response was disgusting. As if someone would make something like that up. If I read that response I would immediately know they had extremely poor customer service and shouldn't be dealing with the public at all. I would avoid them like the plague, so take some comfort in the fact that that is the message they are giving out with their stupid response and lack of apology.

Staffy1 · 23/08/2020 15:30

@heartsonacake

You didn’t speak to the manager at the time and it’s your word against theirs. The manager isn’t going to apologise if there’s no proof she said it.
And this is the attitude that explains the terrible customer service in so many places.
jessstan2 · 23/08/2020 15:31

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

BlueBirdGreenFence · 23/08/2020 15:35

What do you mean you "accidentally over wrote your first review?". My reading of that is a round the houses way of admitting you exaggerated to the point where bits were untrue.

Original poster
Alison421e · 23/08/2020 15:38

accidentally over wrote your first review?".

I clicked on edit as you cannot add 2 reviews under same username! Then I started typing and posted it. I realised this had happened. No actually people can see what I write as owner responded in detail to my intial response so even if I wanted to I couldn’t change it!

How can I exaggerate it? Seriously it’s people like you that make people not want to stand up for themselves

OP posts:
Original poster
Alison421e · 23/08/2020 15:38

That was for @BlueBirdGreenFence where she wrote:

What do you mean you "accidentally over wrote your first review?". My reading of that is a round the houses way of admitting you exaggerated to the point where bits were untrue.

OP posts:
LillianBland · 23/08/2020 15:39

@jessstan2

Message deleted by MNHQ. Here's a link to our Talk Guidelines.
Not a funny joke. An areshole joke, under the circumstances.
Original poster
Alison421e · 23/08/2020 15:40

My intial review was like a paragraph saying I went in today and assistant told me my tummy was “huge” - her exact word! How the hell can I bloody exaggerate this comment?

OP posts:
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