Jo Malone - to complain re candle damage

[Brownthomas13]

I just opened a new candle and the matches that came with it are faulty. The top came off of the match and split into 3 pieces, 2 onto the carpet and 1 onto a dresser. I was dealing with the carpet first and in the meantime the top of the dresser has little burn marks from the match.
It’s antique and not in perfect condition but the burn mark is obvious and I’m pissed.

Can I complain about this? The candle was 64 quid so I’d expect the matches to not burn my furniture.

The company shouldn’t send hazardous matches out anyway

I've never struck a match that wasn't hazardous tbh

I've got no time for reverse candle snobbery

A luxury scented candle arguably gives many more hours of enjoyment than, say, a massage. If you'd spend £64 on that, or a haircut, or a spa day, or a meal out, or a handbag, you're entitled to spend it on a candle. There's no rules about how to treat yourself.

Yeah, hazard potential kind of goes with the territory for a match surely?

It’s a match of course it will burn. However are you sure you didn’t strike too hard?

I wouldn’t complain, but then I wouldn’t spend £64 on a candle either!

I would complain, it 'could' be a faulty batch of matches that could cause a serious fire.

Sorry should have said I lit another 3 matches outside and they all were faulty. The head lit but fell off in one piece or split and the lit pieces fell off. It looks like a faulty box of matches.
They are larger than normal matches so it left a noticeable burn mark on the dresser.

Yes, I'd contact Jo Malones and explain what happened and see what they say.

If the match split into 3, surely only one bit was actually alight? unless you meant lengthways, which would be weird I’d probably have gone for the burning bit first...

Matches? How common, surely one has a silver candle lighter?

What's wrong with Bryant&May? Or is that just for Yankee Candles?

@ekidmxcl

Who cares if OP paid £64 or £500 for a fucking candle. The company shouldn’t send hazardous matches out anyway.

Aren't all matches hazardous?

You were pissed? Perhaps that’s why you had a problem.

I would complain, it 'could' be a faulty batch of matches that could cause a serious fire

But that's what matches are meant to do - faulty or not. Their whole reason to exist

@OnceUponAMidnightBeery the head of the match split into 3 burning pieces. The wooden bit (not sure of the name!) stayed in my hand - unlit.
These matches are slightly larger than normal ones. I’ll try to attach a pic

@WhoEatsPopTarts

Jeez, people are harsh here! OP, no way could I afford £64 for a candle nor do I have an antique dresser but if I could and had, I would complain if the matches are faulty. Actually, I'd complain if I had a £4 Aldi knock off and rubbish matches which caused damage.

Take photos, contact their customer services by email with the photos, be factual not emotional and tell them how you want them to rectify the damage.

The matches sound like a health and safety risk. Complain.

@LST

You paid 64 quid for a candle 😳 I'd expect it to light itself!

I bought a Yankee Candle from a supermarket. It had a funny yellow gadget in the top of it and I was musing about it being a candle lighter, but couldn't see how it could possibly work. Turned out it was a security device that had to be removed prior to sale!

Yep.. another one who thinks it’s madness to spend £64 on an effing candle.

The most middle class post 😂

Did you get it from Jo Malone or somewhere else?

I am only asking because there have been some fakes which were dangerous.

@combatbarbie

Not sure why people are scoffing at the price... If you can afford it why not?

Exactly. In the world of luxury candles it’s considerably at the lower price end. 🤷🏻‍♀️

[quote Brownthomas13]@OnceUponAMidnightBeery the head of the match split into 3 burning pieces. The wooden bit (not sure of the name!) stayed in my hand - unlit.
These matches are slightly larger than normal ones. I’ll try to attach a pic[/quote]
Ah, I see! I’ve had matches break before, but part way along the wooden bit, so I couldn’t quite visualise it! Sounds like they could be quite a hazard, I’d definitely let them know.

Fucking hell, some of you are being very bloody harsh to the OP.

You might not spend £64 on a candle, I wouldn’t either, but if that’s how she wants to treat herself who are we to judge?

Complain OP. If I buy a luxury item at a hefty price I expect that to be reflected in all aspects of the product, not to be palmed off with something substandard.

Doesn't one's butler light the candles?