Child Maintenance Ineptitude .

[Teacupover5]

Your Child Maintenance Service Customer Reference is xxxxxxxx- you need it when you call us. To manage your case online register at bit.ly/SStoYouTube

Are you satisfied with your Direct Pay arrangement? If you need to make a change contact us on bit.ly/SStoYouTube

How can this service be so inept ?These are two texts I received yesterday .
The video the link refers to has nothing to do with CMS ..and I don't have a direct pay arrangement as I get nothing due to clever accountancy from my ex....
Anyone else have a similar experience ?

Are you sure the messages actually came from the CMS?

Do you actually have a relationship with CMS, which would have resulted in a customer reference number? If not, aren’t these simply spam texts?

They are useless I have been with them 6 years. They don't chase missed payments and arrears just stack up. I'm lucky if I get £20pm. I don't even call them anymore its to frustrating.

They are inept. But are those real messages? The fact the link has YouTube in the address makes me doubt it

The links are a series of 'how to' videos from the DWP, including instructions on how to manage CMS accounts.

It does seem bizarre they would send out a reference number by text though.

If you put a + after the link, it tells you where the link will send you.

so, bit.ly.sstoyoutube+ would send you to : 1005-phone-defend.blogspot.com/?c=bitly&link=sstoyoutube

Which is definitely not the CMS. I would suggest not opening the link looks like a scam.