I feel really sorry for elderly people who are struggling with this, but I also think it's a really good example of why you should at least try and keep up a bit with technology. ATMs have been around for decades so I agree that there's no need to let people go to the counter just to get reasonably small amounts of cash, and it's been very clear that online banking and cards was becoming more and more the default for a good while. When your parents actively asked the bank to take away their contactless option perhaps the bank should have been clearer about the fact that this would be increasingly inconvenient for them. It was quite a deliberate choice they made, though.
Fully agree with this. Old people havn't suddenly become old. They weren't old and incapable 40 years ago when cash machines, credit cards, etc started appearing. I got my first credit card in 1983, the year I started working. Even before then, cash machines outside banks were pretty common. That's at least 37 years ago. Someone who is 90 today would have only been 53 back then - easily "young" enough to understand credit cards, be adaptable to change, etc.
Cards aren't a new thing at all in the way some people are making out. Listening to some people, you'd think that debit cards didn't exist until 3 months ago. Have they been hiding under a rock for a few decades?
I have some sympathy for the really old, i.e. 90+ who had their entire working lives without cards of some form, but for anyone younger, they had plenty of years to adapt if they wanted to before they got older and confused etc.
My mother would have been 96 if she was alive today. She died 10 years ago aged 86. Even at that age, back in 2010, she barely handled cash nor even cheques. She'd embraced "cards" and would buy virtually everything using a debit or credit card, her pensions were paid directly into her bank account, she paid all her bills by standing order/direct debit, etc. She barely went near a bank. She was definitely "old school" when I was a lot younger, with numerous pots and tins where she'd put cash every week for the various different bills etc, but when times changed, she embraced it, even though she was retired!