I need to upgrade. I want to talk to them about the deal to see if they'd match it rather than lose our custom. And I have to ring them I think to ask for the PAC code if I am leaving them to go to another network and keep the number on the phone(s - I'm doing both of DDs phones).
But they have no live chat.
No one will answer on their call centre.
And they don't seem to give a direct email address that we can contact either.