Superdrug - over 18s only

[Jakadaal]

I know there are a couple of threads similar but DD 17 (18 in 3 weeks) has just been refused entry to Superdrug unless accompanied by an adult.

So 17 year olds can't be allowed in to buy sanitary products, toiletries, condoms or whatever? Or how about young parents needing to buy nappies or baby milk, or young carers needing to pick up items for the cared for.

I rang the shop and this was confirmed as this was their policy since lockdown.

The manager did apologise but it's such an arbitrary policy

Ridiculous. My 13 year old has been allowed in to shops on their own.

That is shocking! A 17 year old could potentially be married and with their own family.

Terribly discriminatory!

They have to draw a line somewhere but I'd have thought 16 was more sensible than 18.

Lots of 17 year olds are employed by Superdrug. Mines at work now serving on the tills.

Thats ridiculous.

Some kids are at school the idea they cant pop in and get what they need is ridiculous.

Sure many have caring responsibilities for family as well so someone is likely to be put in a very difficult position if their teen child cant go and get them san pro or tooth paste etc.

Some parents refuse to buy their kids san pro too so Its awful if a teacher or friend has given them.a fiver to get some and now they cant.

Vote with your feet. Don't shop there again.

So 17 year olds can't be allowed in to buy sanitary products, toiletries, condoms or whatever? Or how about young parents needing to buy nappies or baby milk, or young carers needing to pick up items for the cared for.

There are other shops.

Oh this is getting really silly. Are shop management really so stupid* that they can't work out the difference between a screaming toddler running around the place not social distancing and a 16 year old buying some shampoo?

So is Superdrug asking for ID - how did they know your DD was 17, OP? I wonder what the legal basis for that request is, as most of their products are not age-restricted.

My son is out today and I reminded him he needs to get a Father's Day present. I wonder if he'll come back empty-handed if this is a widespread thing.

*rhetorical question

There are other shops

Well yes there are but if they start imposing the same rules. And they may have huge queues to get in, and then you get to the front and they tell you to go away.

And if you take that viewpoint then it's fine for a B&B to tell a gay couple to go away "because there are other B&Bs available".

I'm not usually the kind of person to write a complaint email, but I'm going to about this. @SarahTancredi is spot on about the reasons why.

Thanks everyone. I won't be shopping there again. I feel it's ridiculous. DD has learning difficulties and was initially upset as she felt she was refused because of this. All she wanted was some cleanser and moisturiser - a big purchase as she has just become interested in skincare. I'm guessing if she was pushing a buggy they wouldn't have asked twice.

I realise that they need to draw a line but as someone said 16 would seem more sensible

ohone of course there are other shops - she went to Boots and got served no problem. That wasn't really the point of my post though

I went to our Superdrug today with 19 year old dd. We both wanted to buy things. We were told we couldn't come in as only the person buying could enter. I asked if we could enter separately as we were both intending to buy but assistant said no.

This assistant wandered off as we were discussing what to do next, her colleague came over and said we could shop together if we were from the same household. I said we'd just been told the exact opposite but he was sure we could come in.

I'm not sure they know which way is up!

I went to our Superdrug today with 19 year old dd. We both wanted to buy things. We were told we couldn't come in as only the person buying could enter. I asked if we could enter separately as we were both intending to buy but assistant said no

So ops kid couldn't get in without an adult accompanying her and your 19 yr old would potentially be ID'd if there was an age restriction of 18 but said adult accomplice wasnt allowed in because it was only one at a time if you werent both purchasing stuff ?

Good God covid rotted their brains a bit didnt it🤦‍♀️🤦‍♀️🤦‍♀️

I’d have thought teenage girls was one of their main customer groups if not the main one. Odd.

I got the impression they had really good intentions but were so fearful common sense had disappeared.

That is an odd policy. I understand not allowing in large groups of any age, but a teenager alone I see no problem. I was caring for my family in my late teens because my mother was unwell. Not being allowed into superdrug wouldn't have been the end of the world, but if that was spread to supermarkets and chemists it would have been a problem.

That’s ridiculous my local Superdrug has been letting groups of teenage girls in. Let them have a little bit of fun in a miserable time looking at the makeup!
Some people are just on a power trip it’s bizarre.

Superdrug have just tweeted that this is not policy and asked to contact them directly with details

In m & s foods today, at the till, ds was asked to stand back by the wall, about 5 meters from me.
I really couldnt see the logic in that. There was a plastic screen at the till, so he was no danger to the staff, and we were obviously together, so from the same household, so don't need to sd from each other. We had just walked round the whole store together.
He is 11. I wonder at what age you can stay near your children? Is it appropriate to ask a 5 year old to wait that far away from thier parent? A 2 year old?
I think some shops just like to make rules for the sake of it.

I tweeted this and have just messaged them

Like so many things, businesses and even the government are acting before they think.

It’s ridiculous I had a child when I was 17