Asked to move back ..aibu to be annoyed?

[simdd]

I went to Morrison's today.
I'm stood in the queue for the deli counter.
She shouts for my turn so I go over
(Obviously I cant see what I want,so before I order I look at the items )
I'm stood back (not right next to the counter)
She shouts .."can you step back "
(Bare in mind she's behind the deli counter and the counter is quite wide outwards)
So I say "I am back,I'm trying to see what I want to get "
Step back further and block the aisle now ..
Then she throws my meat on the counter.
I go to pick it up and she pipes up again
"I did ask you to step back"
So I reply .."how the hell am I meant to pick it up from on top of the counter without moving forward"
Aibu to think people are getting a bit stupid here and not using common sense.

No @change my new normal is to be expected to follow the rules in place for everyone (including my) safety, and expect to be corrected if I don't.

I'm not thrilled about the rules, but I am adult enough to expect that if I don't follow them someone will remind me. As mentioned by PP a lot of this speaking to like shit mostly just sounds like being reminded of the rules and not getting away with doing whatever I want

It is what it is. I can't get het up about someone feeling safer if I stand behind the line. In fact I went into screw fix the other day and stood at the counter because I just wasn't thinking and the attendant told me to step back behind the line and I did so, and then apologised for breaking the rule in the first place. Like an adult ....

I think most people are happy to be reminded.

I also think that shop staff are losing patience and some are speaking to people like shit, because they are fed up reminding people. It's understandable that they are fed up, but that should not give them licence to treat their customers like shit on their shoe. Most people need reminded once. It's not their fault that the shop staff have had to say it twenty times already.

It is less about what they say and more about how they say it. I think most people can tell the difference.

To put it another way, people aren't coming on saying this is happening all the time. Most people are recounting one incident, maybe two.

This has happened to me once during lockdown. So once in three months. And somehow you are blaming me that one staff member in all that time was out of order in the way they spoke.

Okay then.

No its quite simple if the customer is rude I will walk away. If the customer continues I will ask a manager and security to sort the customer out. If customer is carrying it equals a life time ban from that store or all the stores so it dont bother me.

And I will continue to direct customers where there suppose to be this is for the safety of everyone in the store. After all as supermarket workers have every right to work in a safe and secure environment if customers like it or not and that means if a customer or even a member of staff is not following directions then we all have every right to say that to the person...simple shame some of you dont get that.

And I will walk away from shops where the customer is treated as a naughty child. It's been a month since I last went to Morrisons. Tesco staff have since been very friendly and relaxed so it can be done.

@ChangeThePassword

To put it another way, people aren't coming on saying this is happening all the time. Most people are recounting one incident, maybe two.

This has happened to me once during lockdown. So once in three months. And somehow you are blaming me that one staff member in all that time was out of order in the way they spoke.

Okay then.

This was my point too but somehow it changed to my having sworn at or been rude to sales staff, it's apparently out of the question they could've spoken to me like shit.

The fact is, i worked in a store in quite a rough old area. I had customers genuinely be rude and swear at me on an almost constant basis. Did I or would I have ever considered taking that out on other customers? No I wouldn't
We had one particular old dear who was a regular customer. She would refuse all offers of help to put her stuff in a bag but she was soooo slllooooowwww and it was always when we were at our busiest. Did I tut, or roll my eyes or snap at her? Nope. I just used to apologise to the next customers in the inevitable queue, even when they would direct their annoyance for the hold up on me!

It's called manners. Staff can easily, calmly and politely say "excuse me sir/mam would you mind just stepping back as we current guidelines". Then the customer has the option of explaining they are unable to reach to pay or pack.
To simply scream at them just sets the customer on edge
And yes, we are used to being served by someone, not treated like a potential leper.

It is quite simple. If the staff member is rude, I will go to a different till.

It is definitely a minority of shop staff, most are absolutely lovely. But I am not going to wait around to be talked down to by anyone, especially when (in my case) I was standing on the footprints at the end of the till. Where the sign indicated I should wait. It wasn't my fault that the staff member thought it okay for the person before me to stand next to her so they could have a chat, while she was still serving someone else.

Morrisons are racist, not catch me going in again.

Ladyofthemanners

Lol your so funny thanks for giving me laugh. Like I care what you think or say.

" I would’ve been very happy to have asked my son to have put his phone away had the member of staff asked me over the tannoy."

Oh I doubt that, somehow.

I dont work on a till like I said earlier and im a highly qualified Nurse so no I'm not stuck in a supermarket job thanks. I can return back to the NHS at anytime I want to

"But you know, we deliberately want to be spoken to like shit cos life can always get just that little bit more shit because someone else thinks they're superior to others.

Yet we are bullies?"

You're not necessarily a bully, but none of the examples you've given would constitute 'spoken to like shit' to most people imo.

@spirit please don't mind that posters small minded comments. Firstly, there is absolutely nothing wrong with whatever employment any of us choose to do (or not choose, should we have that option) and secondly, I'm guessing it's their last resort to get a reaction by trying to belittle your job.

I think some posters are all just so frustrated at the current situation that they think belittling and bullying other people might make them feel better.

I don't agree with the concept that all ship staff are above reproach but I know which side I'll come down on when the other side uses mocking name calling, belittling language and looks down on those who are literally giving us the opportunity to access basic goods as just xxx job, clearly won't be able to progress from there. It's shameful and embarrassing but I guess we're all seeing true colours these days.

Or shop staff!

"You know what, with a childish attitude to life and your job like yours, you'll be stuck there until you retire, clueless as to why you never progress further than a till job."

Oh come on. Just offensive to anyone in a retail job and does rather reveal something unpleasant about how you view the world.

Zaffa

She really dont bother me she dont know me and I'm glad I dont know her. She must be a bitter sour person at shop staff or in general. Supermarkets have give so much to charity and given employment to people who need it. Infact where I work has employed 20 temps and I'm so pleased they have as these people lost there jobs.

@rawlikesushi

" I would’ve been very happy to have asked my son to have put his phone away had the member of staff asked me over the tannoy."

Oh I doubt that, somehow.

Seeing as you don’t know me in real life, I can only assume that you are either David Potts or Mystic Meg.

Perhaps you could enlighten us all as to which

"Perhaps you could enlighten us all as to which."

No idea what you're talking about.

But I do know that, in your situation, having had the fuel stopped because my son was in his phone, I'd have assumed it was a new member of staff or someone misunderstanding the rules and gone in for a chat and a laugh about it.

Not you, though. Oh no. You've already decided why he did it, and are clearly quite irritated by it.

When you make a mistake, it's an honest mistake.

When someone else makes a mistake, well that's another thing entirely isn't it, with all sorts of motives attributed.

Err hello, I'm ex-retail myself. Ex manager. Started at the bottom rung worked my way up. Wasn't needlessly rude to customer when I was having a shit day.

"To simply scream at them just sets the customer on edge
And yes, we are used to being served by someone, not treated like a potential leper."

Oh they're screaming at you know? This feels like an exaggeration.

You're not being treated like a leper, you're being treated like someone who could be infected with an infectious disease during an unprecedented pandemic.

"Wasn't needlessly rude to customer when I was having a shit day."

How many pandemics did you work through?