New Look have just opened up a big fancy new store in my home town. Went to check it out, and it's designed like the one in Oxford St, eg sections on different levels which can be reached via rather steep stairs.
Saw kids section, which was down said stairs. Only other option was one of those tiny lifts that get put into old shops for prams and wheelchairs when is not possible to redesign shop. And it was broken (in first week, NVG). Nice young assistant offered to help me carry pram down, but honestly... He also confirmed that I was by no means first customer to whinge about awkwardness of layout.
AIBU to think that it is stupid to actually design a shop so that customers with prams or wheelchairs have to fiddle about with crap mini-lifts (assuming they're working), just to keep to the design theme? My local Topshop has managed to install ramps...
Realise this is trivial, BTW. Just irritated.