My mother in law, visited the Kwikfit at Goole, East Yorks on 25 September 2019. She is in her 70s. She was charged £333.71 for 4 tyres on a Citreon C3 that gets little use. There was a £63.96 charge for a 'Tyre fitting' Package and a charge of £49.95 for adjustment. She also found that loose change was missing from inside the car after her visit. I complained to Kwikfit as soon as I found out but left it till recently due to a family illness.
I recently received a response from the ‘Master Manager Kwik-Fit Northern Division’ who explained the invoice and gave the following sage advice:
“Poor alignment has an effect on tyre wear and fuel economy to an extent dependent on the deviation from tolerances.”
The ‘Master Manger’ then went on to say that they had all of the invoices and the person that worked on the car was no longer employed there so the missisng coints not be investigated. He stated:
“I am not aware of any incidents of a similar nature in this centre during all the time that I have been the overseeing manager and would reassure you of my confidence in the current team that work in this location.”
I made it clear that neither myself or a number of family and friends will be using their services again as we believe that my mother in law was taken advantage of due to her age and gender, she feels violated.