Scottish Power

[Kiln]

I am absolutely fuming with Scottish Power. Firstly when I moved to them they were supposed to take over my Gas and Electric, but for some reason failed to switch to Gas...in hindsight this was lucky. Fast forward a year and a couple of mins ago I've moved house. Since moving I've received numerous letters and e-mails stating that I owe them around £180. The thing is, I was on a prepayment meter! I have phoned them twice. Both times they've said "Oh that's odd I'll have a look" and come back saying "I don't know what's happened but I'll stop letters being sent etc. Phone back in 3 weeks"

Today I had an e-mail saying I have to pay or they'll start adding collection charges, they gave a link to the site to pay, a couple of phone numbers to set up a payment plan etc....I phoned again, and due to Coronavirus they've closed all phone lines except for emergencies (fault with gas/electric)

AIBU to assume that this will affect my credit score etc?

It seems that it's going to escalate via an automatic computer generated program, and I'm unable to stop this.

What can I do? Any advice would be greatly appreciated.

No advice but they are absolute twats

Years ago I cancelled my dd one month because I was skint and couldnt afford to pay it, when I tried to reinstate it they said I wasn't a customer, for 2 years they refused to accept i was a customer, then suddenly I get a bill from them for 2 years worth of gas and electric. Fortunately I had been putting the money to one side and could pay it off but they still refused to accept it had been their error.

My advice is keep records of everything, write a record of every time they/you contact ,who said what etc as you will need that.

Oh yes, this. And keep those records forever because the twats will come back again in 2 or 3 years time demanding and demanding. Then you'll sort it out again. 18 months - 2 years, back they will come again! We finished the 3rd onslaught only last year. I expect we've still not heard the last.

I used them four years ago and never again! Their billing system is bizarre and they always overcharge. I’d rather go cold than use them again

Why has no one investigated/exposed them? These experiences are awful, I don't want to have to deal with them for years but I'm not paying for electric that I've already paid for! I've not logged an official complaint and I don't think I can until the phone lines open up again