to expect an engineer to turn up when they saiy they will?

[jamiesmom]

I've got an appointment today between 9 & 12pm but the engineer still hasn't turned up I've just phoned tiscali up & got passed from opperator to opperator

YANBU, as if hanging around for 3 hours isn't enough. I've never understood why then just can't say 9.30 to 10 o'clock instead of making you hang around all morning. I used to hate it when I took a morning off work then had to take the whole day off because they never bothered turning up when they said they would. I mean, I've better things to do with my day off than hang around indoors scratching my bum waiting for a hairy workman. And no, no one ever answers the bloody phones either.

YANBU - I've had probs getting through to Tiscali customer service before too.

I've just got through to tiscali and have been told the engineer will be out tomorrow morning between 9 & 12pm, wonder where i've heard that before? another say waiting in for workmen i suppose