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AIBU?

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Cleaner has over charged, WWYD

78 replies

MintyMabel · 04/03/2020 17:53

I've had a new cleaner started the last month, doing 3 hours a week.

When she came round before she started, we discussed the number of hours we thought she would need to do the work and we agreed she'd need 3. She said if she ever did less than three hours she would only charge me for the hours done. (I didn't ask this, she said that was how she worked)

The first few times she was here, she did three hours (or two of them did an hour and a half) But this week she turned up alone, and only did two hours. She's charged me for three.

She did all the work to an ok standard, I have no complaints about the clean and normally I'd just pay three hours. It's the fact she initially said she'd only charge for the hours she actually did but obviously isn't sticking to that. I also don't know if she realises the camera doorbell lets me see when she arrived and left.

WWYD? I'm leaning towards just paying because I'm happy with the work and cleaners aren't paid a brilliant wage, but there is a bit of me that says she offered to only charge for the hours but is clearly not being honest about that!

OP posts:
20Newnames · 06/03/2020 16:15

That was a perfect result. 👍🏼

She’ll know you can keep an eye out and won’t try it on again and no confrontation required.

Hittapotamus · 06/03/2020 19:46

@GinandGingerBeer she asks Alexa to play music for her to clean to so I see the voice commands on my history.

daisychain01 · 06/03/2020 21:06

A good result, but she's on a red card now. If she does it again, it won't be a good look!

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