Hotel party

[Notthefirsttime]

DH and I have finally managed to get a night away for our tenth anniversary and we are staying at a local hotel in the honeymoon suite. It’s all very fancy, had a lovely afternoon here and went out for dinner and a movie. Came back to the hotel and there is a party on directly under our room in their function suite. Normally this wouldn’t be too bad I suppose but having 3 kids under 7 and not remembering the last time I’ve had a decent night sleep I’m raging that the bed is literally vibrating with the music. I was so looking forward to a good nights sleep. I’ve just called reception and apparently the party will be finishing in the next half hour, around 1am. Am I being too fussy or do I complain in the morning about the ridiculous amount we paid for this room hoping for one decent nights sleep?!

I'd assume no time limitations means either that you can take it at any time (so not restricted to the 2nd Tuesday of months with a z in) or no expiry date.

Is it practical for you to go in the future? If it is I'd accept that offer but no help if you'll not be able to get childcare again

Surely they'll offer you the stay instead of the £100 refund?

Hotels have function rooms for parties so I would expect loud music especially on weekends. I don't really think you have reason to complain but can see I'm in the minority!

I think that’s an acceptable response, which I take that to mean the offer is open-ended with no expiry, or dates you can’t use. (Though personally I wouldn’t ask for Valentine’s, New Year’s Eve, or similar.)

In your shoes, I would take the free night, but I wouldn’t expect the £100 to be refunded as well.

We told the manager at the time that we can’t get another night away, which was one of the reasons I was so wound up about the whole thing

A night in their standard room is around £50

Also DH hasn’t had the £100 refunded yet sad

You’ve said that you accepted that in error, so I wouldn’t expect it - They’ve now offered you a stay whenever you like instead.

It’d be good going to get any refund and a free night, but they seem very stingy so I’d imagine that they’ll stick to one or the other.

It's better but I'd still rather have the money.

I think I would say no thank you you'd like your money back. It will feel like a chore to have it hanging over you that you need to arrange another night. Also this was for a specific occasion so it won't be the same anyway.

Stick to your guns. Tell them you want a full refund.

They still have your £350 though and I bet when you go to book they'll give you a cheap room
I'd ask for a full refund, it's up to you where you spend your money

I suspect the offer of a comp stay another time will be the best you can get out of them

'Yourselves'

I would clarify if the stay is for one of the honeymoon suites, not a standard room.

Yes, definitely get them to clarify what standard of room and whether dinner and wine is included (it bloody well should be)

I had a long running dispute with a well known chain after they totally ruined our son's graduation weekend, which also happened to be our wedding anniversay.

All I actually wanted from them was an apology, but they refused to admit that any of it was their fault - all of it was their fault. I decided that I wasn't going to let it go and we ended up having a fabulous weekend in a lovely country hotel with dinner, wine and an anniversary card and cake.

If a night away isn't going to work for you then make sure you tell them this and insist on financial compensation.

Sorry that your lovely, peaceful night was ruined.

I would reply staying that you spent £350 for your first nights sleep in a hotel in x years so the chances of you getting the opportunity to rebook again is minimal and as you've already told the manager rebooking is not an option, the damage has been done.
I'd say that as a x star hotel you'd anticipate better communication, better management of the situation and a full refund.

I'd point out that you'd probably have got a better nights sleep in a premier inn and that if they are charging premium prices the least you'd expect is a service on par with a budget hotel, and realistically your expectations of them managing this situation are higher.
I'd sign iff with the fact that you anticipate a full refund in lieu of a quiet nights sleep

I wouldn't r terrain rebooking. It isn't what you want so the standard of room offered is irrelevant

I'd also write to head office

It means they know how hard it is to geta a child free night and have offered you any room, any when.... Book the nicest room in the nicest hotel somewhen nice.

Not sure you'll get the refund though

Notthefirsttime
Your first night away in years without the children and you just wanted to sleep
Yeah right !!!!

They've got some shit show customer service. I'd start with Twitter and FB and leave them a shit review. Sorry, but I'd want my money back.

Thank you everyone. Looks like the consensus is I should pursue it further. I’m wondering if now is a time to contact the financial ombudsman or reply back stating the offer is useless as we won’t get another night away. I did tell the manager at the time but she seems to have ignored that

@Veterinari I used that email address but looks like they forwarded on to hotel

The financial ombudsman only deal with disputes with businesses that provide financial services.

@beanaseireann all extra curricular activities were much earlier in the evening to ensure a good nights rest

@cocomelon23 oh right never mind

I'd pursue it further. The room was not fit for purpose.