Hotel party

[Notthefirsttime]

DH and I have finally managed to get a night away for our tenth anniversary and we are staying at a local hotel in the honeymoon suite. It’s all very fancy, had a lovely afternoon here and went out for dinner and a movie. Came back to the hotel and there is a party on directly under our room in their function suite. Normally this wouldn’t be too bad I suppose but having 3 kids under 7 and not remembering the last time I’ve had a decent night sleep I’m raging that the bed is literally vibrating with the music. I was so looking forward to a good nights sleep. I’ve just called reception and apparently the party will be finishing in the next half hour, around 1am. Am I being too fussy or do I complain in the morning about the ridiculous amount we paid for this room hoping for one decent nights sleep?!

Complain. I’d expect at least a full refund. Ideally, I’d expect a free night as well.

Well that was still more sleep than I usually get but definitely not worth the price tag! Will let you know how I get on at reception. I’m rubbish at assertiveness so will use this thread for tips

I hope they refund you OP. I’d expect a full refund tbh

I used to work as a hotel receptionist and we would have definitely expected to refund you your room. Very bad form for them to put you above a room with a function on. Generally it’s expected that guests in rooms above a function suite that has a party in it will be from the party.

I would want a refund I'm afraid

Go for a full refund OP

My OH was checking out of a Premier Inn on a business trip. Reception asked how he slept and he complained about the noise from the bar opposite. They refunded the whole cost of the stay.

If Premier in can do it your hotel can too.

I fully agree you should be asking for a full refund, and don’t be apologetic. You should never have been put in that room, and they did nothing to rectify the situation when you complained. I am not someone who complains unreasonably, but on the rare occasions I’ve encountered this sort of situation that’s been the outcome. You are not being unreasonable, and they should not be surprised by your request. Good luck.

The fact that you were not pre warned, they could have suggested a different room on check in, def raise that this was supposed to be a special night away from the children and noise and you are really disappointed and feel let down. You had to complain in early hours of morning and as a result you have not had many hours sleep.

We went to a hotel in a similar situation and chatting to the reception desk when we got there she asked us why we were staying, we laughed and said first time away from children in about 8 years, they upgraded us, gave us bottle of bubbly were really lovely. Please complain.

I would complain. I'm away for the weekend to a very nice retreat, both of us desperately needing quiet and relaxation. When heard there was a big wedding going on, my heart sank.

However, they've been brilliant because we would never have known. totally seperated guest and wedding party as it should be.

This happened to me a couple of weeks ago, childfree night in a nice spa hotel for my birthday. Just feeling sleepy at 10pm looking forward to my amazing undisturbed night and suddenly my room is vibrating. I called reception and they said sorry it must be the bar which turns out is open from 10pm till 1am so I said I need to be moved and they did move me to another room on the other side of the hotel only to be woken at 7.30am by a delivery truck outside my window unloading for half an hour. I was so angry but felt I couldn't complain about the truck as it wasnt their fault and they already moved me. Now i wish i had!

Complain. They should have warned you. If it happens another time ring down and lodge your complaint at the time too.

Even Premier Inn will give you a refund if it's noisy at night. A decent hotel should at least apologise for not giving their guests a decent nights sleep.

Good luck with reception OP. Honestly I think you’re owed a full refund. Totally unreasonable that you weren’t warned about a party.

We did this recently and I specifically asked for a quiet room away from any parties and even away from the lift which can keep me awake. Lo and behold a late Night party under our room until daft o'clock in the morning. Full refund and a free nights stay at our convenience. And that was only (!) £150 for a night.

How did you get on OP?

Well a bit disappointed with the reaction from the hotel to be honest. Initially they offered £50 refund or a night stay in one of their standard rooms. I said we couldn’t get another night off but asked to speak to general manager as I was a bit insulted at the offer. She apologised but said the most they could do was £100 refund. My husband is in there a lot for business meetings so they said they would give him a couple of coffees on the house

Feeling like they were really stingy about it to be honest. DH was cringing and I thought we had better just get out rather than have a protracted haggling session. A bit annoyed now though

Hopefully that wasn’t their final offer?! Is it a chain hotel? Either way - complain higher up. You want a full refund.

Cross posts. Write and complain.

That's not good enough OP.

Yes that was definitely their final offer @DownWhichOfLate she explicitly said that’s all they can do. What do you think should I email them? It’s a small chain of hotels in Scotland so not a major company, but big enough to have a few hotels

If it's a chain with rooms running to£350/night I'd expect a refund
Definitely write and complain explaining the circumstances and how disturbed you were and asking why you weren't advised of the noise on booking or check in and why you weren't offered alternative rooms

Email them. State that the receptionist could only offer £100 so you are expecting someone higher up to authorise the full refund. They’ll do it as they won’t want the negative feedback.

I would email and complain.
My mother is the queen of shit like this.
Email and state everything. Stay calm and stick to the facts. At £350 a room I would have expected to be moved and refunded the difference or refunded in total.

It could well be that the receptionist was genuinely only allowed to offer £100 and wasn’t just being awkward. But someone in the company can do the full amount. It’s worth a quick email for the other £250!