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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to have told these teens to leave?

64 replies

TheCherries · 20/02/2020 21:57

I am on half term holiday staying in a hotel. The last three nights we have been plagued by having our bedroom doors knocked and the people running away and the lifts continually pressed to every floor. So it is taking everyone an age to get anywhere. (Ski boots with 8 floors to travel, so not easy to walk the stairs).

Anyway we continually see the backs of these children/teens as they run down the back stairs after pressing all the lift buttons or shoot down the corridor after knocking the doors.

This has been reported to the hotel when it happens.

Today I spotted them three times. The first time I told the hotel staff where they were, they didn’t find them. The second I led the staff to them they spoke with them and then walked off and the third I spoke with them directly as the hotel were not doing anything about it. They have shrugged all week about it saying children are just expressing themselves

I wet up to the children and spoke with them calmly and informed them what a nuisance they were being. That I could understand it being funny once but to be doing this continually is upsetting and inconveniencing a lot of people.

I asked them to return to their rooms to their parents. They wouldn’t. I spoke with the hotel staff and it transpired they are not guests at the hotel. They are using the hotel to chill out. Still the hotel did nothing about it.

So when I spotted the children doing it one final time I went up to them and informed them that they have no right being up in the bedroom area of the hotel that they are not guests and I will stand and watch them leave and that they must leave immediately.

Any how I get hotel manager knocking on my door informing me the children’s parent is at reception telling them I have acted illegally.

So I guess my question is AIBU?

OP posts:
Reluctantbettlynch · 20/02/2020 21:58

Hotel are being crap. They should be sorting this out.

Avocadohips · 20/02/2020 22:00

Is this for real? What a fucking pisstake of a hotel!

Porcupineinwaiting · 20/02/2020 22:01

I'd go down to reception and give the parents a piece of my mind - if I was sure I'd got the right children.

JennysTailor · 20/02/2020 22:01

Would tweeting a complaint light a fire under them?

Disfordarkchocolate · 20/02/2020 22:03

I'd be posting a perfectly accurate review and never going back. What a crap hotel.

Mammatino · 20/02/2020 22:04

Seriously? How the hell did you act illegally? I would be complaining to the hotel for not taking care of actual paying guests. Where were these parents whilst their offspring were arsing about in a hotel they weren't staying in. Trip advisor review zero stars!!!

ShesGotBetteDavisEyes · 20/02/2020 22:04

So these parents are allowing their kids to run amok in a hotel they are not even staying at, knocking on doors and generally being a nuisance and they have the gall to complain that you are out of order?
This has to be the most “entitled parent” thread I’ve ever read!

The hotel are disgusting to do nothing about it and to have the cheek to even pass on what the parents said! Unless there is more to this story I cannot comprehend what the hotel staff are thinking - why didn’t they use the opportunity when faced with the parents to tell them about the complaints they are receiving about their kids behaviour?

YANBU!!!!! (Make sure you leave a terrible review on trip advisor)

theemmadilemma · 20/02/2020 22:04

Is part of the hotel a public area in some way that means they don't have authority over it? So strange they can't/won't stop them.

Justmuddlingalong · 20/02/2020 22:06

Do a live review on Tripadvisor.

Original poster
TheCherries · 20/02/2020 22:06

Yes porcupine I did just that.

I went downstairs introduced myself and offered to shake his hand, he declined.

He refused to accept his little darlings did anything wrong and I asked how he could be so sure. Had he been there. No he replied he was in his accommodation.

He informed me he would be calling the police so in turn I told him that if he would kindly give me his contact details I too will be calling the police to discuss it as he had left the children unattended while he was up to whatever he chose in his residence and I am sure they would have something to say about it.

All the time the hotel staff stood by and said nothing.

I am fuming.

OP posts:
BookMeOnTheSudExpress · 20/02/2020 22:07

Are you in the UK?
It sounds awful. Name and shame on social media and get at least a refund.

Abraid2 · 20/02/2020 22:07

Which resort is this?

DjMomo · 20/02/2020 22:08

You can always put a very bad review of the hotel up on the web, perhaps even naming the manager and staff who did jackshit about making their guests welcome.

Abraid2 · 20/02/2020 22:09

I would do this. What brats. Presumably British? The shame.

RogueV · 20/02/2020 22:09

Hotel sound crap. I’d be leaving them a bad review!!!

Original poster
TheCherries · 20/02/2020 22:10

I took a photo of the children as they ran amok to show the hotel staff who they were. The parent is saying that I shouldn’t have taken the photo, that children are protected by law (I deleted it after showing the hotel staff) and that I acted illegally by getting them to leave.

OP posts:
Abraid2 · 20/02/2020 22:11

Daily Mail might like this.

ShesGotBetteDavisEyes · 20/02/2020 22:12

He wants to call the police because his kids were ticked off for terrorising hotel guests! Well, the apples clearly didn’t fall far from the tree...I’ve heard it all now...

Cherrysoup · 20/02/2020 22:12

You have not acted illegally and leaving children to their own devices is equally not illegal (in the U.K., there is no legal age stated for leaving children alone, obviously you have to be sensible, dunno about abroad, I’m guessing you’re not in the U.K.

I would say all you can do is be vigilant, shepherd the kids out again if necessary, tell them they’re ruining your holiday. Little shits. I’d be leaving the hotel a really shit detailed review. Wankers. No way should they be allowing non residents to run riot round their hotel!

Bleublue · 20/02/2020 22:12

Name and shame the resort.

Are the children british?

Kahlua4me · 20/02/2020 22:13

Well done you.

Surely it isn’t legal or safe for them to be in the hotel. If there was a fire the fire brigade and police would not be looking for them as they are not on the guest list, plus they won’t be covered by insurance if anything should happen to them.

I would be demanding a refund of my hotel costs due to the disturbances and stress caused.

Potatobug · 20/02/2020 22:14

Do you want to reveal the name of the hotel to us and the country/region so I would never go there? Name and shame them.

PegasusReturns · 20/02/2020 22:16

YANBU - strong review on trip advisor is best bet. Where are you?!

Snog · 20/02/2020 22:17

I would have a word or two with the hotel manager.

Daftodil · 20/02/2020 22:20

The parent should be glad it was you who confronted the kids rather than some big burly chap irritated that it was taking him 20 minutes to get his elderly disabled mother down 8 floors in the lift! I think you handled things really well. One day those children might well find themselves with a less tolerant audience.