AIBU to have told these teens to leave?

[TheCherries]

I am on half term holiday staying in a hotel. The last three nights we have been plagued by having our bedroom doors knocked and the people running away and the lifts continually pressed to every floor. So it is taking everyone an age to get anywhere. (Ski boots with 8 floors to travel, so not easy to walk the stairs).

Anyway we continually see the backs of these children/teens as they run down the back stairs after pressing all the lift buttons or shoot down the corridor after knocking the doors.

This has been reported to the hotel when it happens.

Today I spotted them three times. The first time I told the hotel staff where they were, they didn’t find them. The second I led the staff to them they spoke with them and then walked off and the third I spoke with them directly as the hotel were not doing anything about it. They have shrugged all week about it saying children are just expressing themselves

I wet up to the children and spoke with them calmly and informed them what a nuisance they were being. That I could understand it being funny once but to be doing this continually is upsetting and inconveniencing a lot of people.

I asked them to return to their rooms to their parents. They wouldn’t. I spoke with the hotel staff and it transpired they are not guests at the hotel. They are using the hotel to chill out. Still the hotel did nothing about it.

So when I spotted the children doing it one final time I went up to them and informed them that they have no right being up in the bedroom area of the hotel that they are not guests and I will stand and watch them leave and that they must leave immediately.

Any how I get hotel manager knocking on my door informing me the children’s parent is at reception telling them I have acted illegally.

So I guess my question is AIBU?

The*

So the manager felt able to "step in" at the request of the bloke that wasn't staying there, but couldn't step up when you, a paying customer and guest, asked for intervention?

Total lack of responsibility from the staff. These kids could've accessed rooms and taken valuables, or worse, could've harmed a guest, intruded on a sleeping guest, caused distress or discomfort to guests using the lifts and other facilities, shat on the breakfast table, set off the fire alarms, vandalised the rooms or terrorised vulnerable or elderly guests who are less mobile and can't escape these loud and selfish idiots. And the parent is cross because you told them to leave? Curious to know what course of action they think you should've taken?

Thank you for the great advice last night. It was a struggle to sleep as it consumed my thoughts so much.

I did as many of you suggested and spoke with the manager today she was horrified by the goings on last night and how the staff dealt with it and will be raising it with them tonight.

She listened to my concerns over the general security of the hotel and much as she was proud to say they pass their annual security check every year I suggested that maybe this isn’t on the tick list of the annual report and it is necessary to look at key card security being operated in the public areas for stairs and lifts and for them to install cctv, apparently they only have it in the carpark and lobby area and nothing in the corridors, lifts or stairwells.

I feel better now I have spoken with her and she reassured me on the purpose of my photo (the backs of the children as they were running amok to show to the hotel to identify them by their clothing, so no faces) were taken perfectly legally and there was no criminal act on my part in the photos or my insistence they leave the hotel.

Thank you all

I hope the manager thoroughly bollocks her useless staff.

Well done for tackling the situation last night and for speaking to the manager today.

I'm glad that she was better than her useless staff. It's awful that you've had 3 nights of your holiday ruined by these shitty kids (and by the failure of their parents and the hotel staff to do anything about their behaviour).

I hope that the rest of your holiday is a lot better and the kids stay out of the hotel after last night's confrontation.

Ask for the owners information.
Tell the manager you are going over his head to the boss.

I think you handled it brilliantly. I am sorry you've had a sleepless night worrying about it and I'm shocked that a set of strangers horrible, thoughtless, disgraceful behaviour has impacted on your holiday so much. On the positive you know your family can rely on you to be a kick ass super mum and save the holiday.

As far as the photo is concerned, you haven't done anything illegal. In fact, you were providing evidence of anti-social behaviour (I say this not knowing which country you are in). Another argument for why you took it is that they - the teenagers - were presumably entering the hotel without permission and spaces that the guests might reasonably expect to be secure. They are presenting a potential safeguarding threat to others: children and vulnerable adults. The hotel doesn't know their names, who is responsible for them etc. They have no legitimate right to be there. The parent is all bluster and it says it all that the children run to their Daddy and behave like entitled idiots instead of getting the sanction they deserve.
The hotel is useless by the way and deserves a formal complaint and a bad review!

Hotel should have escorted them out and banned them ages ago. I'd complain to the hotel and write a shitty review. I can't believe the kid had the guts to bring their parents in when they'd been misbehaving all week!

I’d have told the hotel to sort it out or I’d want my money back .
What’s the point in paying to stay there if others can get in there and piss about ,disrupting your stay?
The parents are as much to blame as the teens and the hotel .
I’d be fuming and totally happy to speak to the so called parent

The photo is what is the big no no here
dh once took photos of kids breaking into a local centre, Police were more than happy for the evidence.

Yes interestingly bruffin when I met with the manager this morning she was really frustrated the hotel staff had told me to delete the photo as she also wanted it as evidence.

Just come back from enjoying a very attentive and nice meal and no payment was taken for it which was a nice gesture for the end of a pretty horrid exchange. I just hope the hotel staff learn from this. I am not going to find out though, going to send my husband to settle the bill. Far too many exchanges for 24 hours.

you didn't act illegally by photographing his kids (I'm pretty sure). You didn't share them, and they were just normal photos. You could even say that they were evidence of perpetrators of crime (public nuisance maybe).