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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU to have told these teens to leave?

64 replies

TheCherries · 20/02/2020 21:57

I am on half term holiday staying in a hotel. The last three nights we have been plagued by having our bedroom doors knocked and the people running away and the lifts continually pressed to every floor. So it is taking everyone an age to get anywhere. (Ski boots with 8 floors to travel, so not easy to walk the stairs).

Anyway we continually see the backs of these children/teens as they run down the back stairs after pressing all the lift buttons or shoot down the corridor after knocking the doors.

This has been reported to the hotel when it happens.

Today I spotted them three times. The first time I told the hotel staff where they were, they didn’t find them. The second I led the staff to them they spoke with them and then walked off and the third I spoke with them directly as the hotel were not doing anything about it. They have shrugged all week about it saying children are just expressing themselves

I wet up to the children and spoke with them calmly and informed them what a nuisance they were being. That I could understand it being funny once but to be doing this continually is upsetting and inconveniencing a lot of people.

I asked them to return to their rooms to their parents. They wouldn’t. I spoke with the hotel staff and it transpired they are not guests at the hotel. They are using the hotel to chill out. Still the hotel did nothing about it.

So when I spotted the children doing it one final time I went up to them and informed them that they have no right being up in the bedroom area of the hotel that they are not guests and I will stand and watch them leave and that they must leave immediately.

Any how I get hotel manager knocking on my door informing me the children’s parent is at reception telling them I have acted illegally.

So I guess my question is AIBU?

OP posts:
Guavaf1sh · 20/02/2020 22:25

Where is this? Please don’t be one of those people who won’t say

Rosspoldarkssaddle · 20/02/2020 22:29

Being around the bedroom area is a security and safeguarding issue. Well done to you for parenting. At least you showed them what parenting is about!

monkeypigsysandy · 20/02/2020 22:30

Tell the hotel that this is all going on Trip advisor

WinterCat · 20/02/2020 22:34

Yanbu. No wonder the kids are like this with such parents. Do write reviews on as many sites as you can and write to the owner or actual manger rather than just who is on duty at any one time not doing anything.

CSIblonde · 20/02/2020 22:36

They're trespassing on private property. Does the Hotel Manager know or is he/she too spineless to sort it? Complain & post a bad review.

partofthepeanutgallery · 20/02/2020 22:40

You haven't done anything illegal based on what you've written.

No wonder the kids behave like little shits; their parents don't give a shit what they do as long as they aren't bugging them.

Atalune · 20/02/2020 22:44

You’re my hero!

WhereYouLeftIt · 20/02/2020 22:44

" I spoke with the hotel staff and it transpired they are not guests at the hotel. They are using the hotel to chill out. Still the hotel did nothing about it."

"So when I spotted the children doing it one final time I went up to them and informed them that they have no right being up in the bedroom area of the hotel that they are not guests and I will stand and watch them leave and that they must leave immediately."

That is one seriously crap hotel. Non-residents are able to access the corridors to the rooms - this time it's PITA children, but if they can get in so can burglars.

ALongHardWinter · 20/02/2020 22:46

Good grief! The hotel is totally out of order. Give them a crap review on Trip Advisor.

SandAndSea · 20/02/2020 22:48

I think you've done really well, OP. Star

JudyCoolibar · 20/02/2020 22:49

Point out to the hotel that you have paid to be able to use the hotel's facilities in a normal manner, i.e. not to be repeatedly disturbed by idiots knocking on your door or effectively having the lifts out of action, and that by their refusal to deal with this they are in breach of contract. Go to the manager direct and, if possible go above the manager's head.

FlamingoAndJohn · 20/02/2020 22:50

That is one seriously crap hotel. Non-residents are able to access the corridors to the rooms - this time it's PITA children, but if they can get in so can burglars.

That’s what I was thinking. Most hotels that I have stayed in require a key card to go up or down in the lifts and to access the bedroom areas.
I’d expect that of any hotel with 8 or more floors.

krustykittens · 20/02/2020 22:50

I would call the hotel manager and tell him that as you cannot sleep undisturbed or rest in the room you have hired, you will not be paying your full bill and you would like him to discuss a discount that you find acceptable.

Pumpkintopf · 20/02/2020 22:54

Agree hotel has been rubbish

Notwiththeseknees · 20/02/2020 22:55

Are you in France by any chance?

ivykaty44 · 20/02/2020 22:59

I would certainly encourage police involvement.

As a safeguarding issue you were asking the children to return to their parents

ThisIsNotMyRealName1 · 20/02/2020 22:59

Hotel is treating this terribly; def give them a rubbish review on Trip Advisor etc. Any place we stay, the only place you can get to without a key fob is reception level if it isn't on ground floor.

overnightangel · 20/02/2020 23:07

I would absolutely be, not asking for, but DEMANDING a 100% refund from the hotel 😡

OzziePopPop · 20/02/2020 23:13

Are these local children or visiting on holiday like you?

LovingLola · 20/02/2020 23:17

Where are you ????

Original poster
TheCherries · 20/02/2020 23:19

I won’t mention the hotel or country as this will identify me however I can confirm these were children of the same nationality as the country the hotel is in. It is in Europe.

I personally feel the hotel were siding with the parent and I did not feel any suppot from them at all.

I informed them as I returned to my room that I had not appreciated their intrusion this evening or the way they handled it.

I will speak to the manager tomorrow as many of you have advised thank you. I will also be leaving a scathing review on Trip Advisor if the manager does not handle it well tomorrow.

No key cards to operate lifts. Come to think of it anyone can enter through the front doors and clearly have done and to find them running up and down the corridors is as others have said a huge security issue not only for guests and the hotel but also the safe guarding of the children in the event of an incident such as a fire so will be raising that with the hotel manager tomorrow.

Thanks all. It is now nearly 1am so heading to bed. Assuming no police tonight then 🙄

OP posts:
Davespecifico · 20/02/2020 23:30

I would leave scathing reviews on all review sites and on Twitter if they’re on there. I’d also get your review translated into the language of the country you’re in and leave the review on that country’s TripAdvisor too.

ivykaty44 · 20/02/2020 23:31

Tell the manager you can’t be responsible for these children, the parents can not expect guests in the hotel to be responsible and it is certainly not illegal to get the to return to their parents.
Request police involvement in this matter

How old roughly are the children?

marashino · 20/02/2020 23:35

Are they on a school trip? Any luck with their teachers?

PixieDustt · 21/02/2020 00:00

The photo is what is the big no no here.
As for the little shits and he parent kick them all down the stairs next time just kidding of course! Grin
The hotel staff sound so helpful and would definitely be getting good feedback. NOT.