To think my request at hotel wasn’t unreasonable?

[Chocowoka]

In a nutshell a friend and I wanted to have a spa day. We found what looked like a beautiful hotel with great facilities and decided we’d like to try there.

The offer included and cost £95 each

Spa treatment 25 mins (either a foot scrub, facial or body scrub)
Full use of spa facilities for 4 hours
2 course lunch or afternoon tea

I asked if I could just have a massage as I have bad flare ups with my skin with many products so a scrub wouldn’t be ideal. I was told no... ok fair enough so I chose the foot scrub.

My friend wanted the lunch and I wanted the afternoon tea. When I told the girl what we wanted she said oh I’m afraid we can’t do that as they’re served in different restaurants so you’d have to eat in separate restaurants (in the same hotel) 🙄 I said, “Well I’m not expecting silver service. I’ll happily go the restaurant that mine would be served in and take the plate with my food on, to the restaurant that my friends in, so we can eat together?” 🙄

She went to ask someone and came back and said “We can’t do that I’m sorry”

I said, “Ok, we’ll just leave it then” and we going somewhere else and booked it.

Now I could have had the lunch and my friend could have had the afternoon tea. I felt on principle however that we were spending a lot of money there for a treat so why should we not get what we really want!?

The hotel offers room service and is a 5* hotel so I’m quite sure they could carry some from one restaurant to the next or allowed me to, because if day a hotel guest fancied afternoon tea does that mean they can’t have it in their room?

If a group of 6 friends went chances are they aren’t all going to want the same. So the hotel would still say no and lose custom potentially.

I just think for such an expensive few hours they could have been more accommodating.

😂 who are the 15% who agree with this?

I feel sorry for the venue you booked instead

You sound like a pita to be frank.

Bet they were buzzing that you didnt go lol

That's not a 5 star hotel. Try asking for that at a Ritz Charlton or Four Seasons, they would do anything to make you happy. Stick to 5 star chains with high end branding in futire. Otherwise you are paying for easyjet business class rather that Qatar. It's cheaper for a reason.

Avelinebread - 2 posts up.

hahahahaha!!!!
Try getting a spa day at the Ritz or Four Seasons for £95 and then traipsing through reception in your robe and slippers carrying a plate of lunch.

We all know that 5* offers different services, they're not all comparable - your comment is ridiculous.

@Ragwort

I couldn’t have put it better myself

*YANBU, I have worked in customer service related roles all my life and our aim is to ensure the customer is happy, not just filling places on a 'special offer day'. Many times I have had to work twice as hard to resolve a customer complaint just because the member of staff has been awkward and insisted on 'sticking to the policy'.

Sadly customer service levels in many places are so low these days that people don't really know what 'good service is' and judging from many replies on this thread it would appear that people don't even expect 'good service'*

This... this and this

MIL ALWAYS does this.
"I'll have the beef bourginion, can you just remove the carrots?"
"Can I have hot milk served separately with my cup of tea?"
"Can you ask the chef to cook my omelette with margarine and not butter?"
She's a PITA.

A classic from the OP, ignoring the vast majority of posts and picking one of the few that agrees with her.

Do you go to Tesco, pick up cornflakes on a 2 for 1, then say you'd prefer tea bags and bananas on the same deal because you don't like cornflakes and you friend wants a banana?

I think £95 is extortionate for a foot scrub, spa and a bit of food!

**

In a 5* hotel it's cheap

You sound like a cheeky fucker to be honest.
You only want to pay for a special offer but to have tailor made to your requirements.

It’s not on!

YABU

It’s an offer OP. Offers are used to bring people in at low periods of business, not as an opener for an a la carte option...

Having worked in hospitality, sometimes hotels don’t mind losing business from guests who could either damage their image to other guests i.e. walking around with a plate of food between restaurants; or take up more time than their worth (financially) and want to start switching around items on offer to suit themselves.

Admittedly it’s an Interesting balance between revenue and image/ employee time, but it is a balance.

I work in hospitality and to be honest I would be glad to have turned your business away. Packages are packages for a reason.

YABU

If you were actually paying full whack they would probably have been more accommodating but you are using a special offer - that means they are using your custom to just keep things ticking over where their availability of service is greater than the current demand from normal customers and they would be making a loss with their resources doing nothing if they didn't have a few discount deal customers. They obviously aren't going to be going the extra mile for you - asking for a massage when the offer is for a 20 minute mini treatment is quite cheeky. Whether you get lunch or afternoon tea, the cost to provide from a limited set menu for 2 people is probably only about 25% more than the cost to do it for one, as the majority of costs are in service etc rather than ingredient costs. Having one person have one and one have the other has an instant impact on their costs. You don't carry your plate from one restaurant area to another in a 5* hotel, that is simply not something that happens. They need to consider the impact of your presence on the other guests.

£95 really isn't a lot of money on the scale of what they normally charge. You're paying Skoda prices and expecting Jaguar outcomes.

YABU and I agree with the others who think you sound like hard work. I dont think you understand how offers work and the price seems cheap so they're hardly going to want to bend over backwards for you are they.

Sorry YABVU. That’s an absolutely dirt cheap deal. They wouldn’t afternoon tea for one anyway. Massage is more expensive and would require a different member of staff to do it. If you didn’t like the package you shouldn’t have ordered it or should have at least phoned up and asked previously.

@HeckyPeck

Totally agree with your post too.

@AdachiOljulo Got it in one.

YABU.. I've worked in a spa and we have limits on how many massages we can do a day so you can't just change your treatment, I'd be pissed off as a therapist if I was told to do another massage, we usually had 4-5 hours in a day already. You also can't expect to take your food elsewhere, you're on a package so it's cheaper than if you paid separately. You sound so entitled and hard work.

Op i do think you are being unreasonable too....its like ordering a set menu and then asking to change the dishes....you just dont.

£95 is very cheap for a spa day including treatment and lunch so I'm not surprised that they refused to chop and change. Masseurs cost more than aestheticians as well.

OP, in real life, is your first name "Karen"?

@JinglingHellsBells

It’s not because they serve lunch then afternoon tea later. They serve them at the same time but in different restaurants. So it’s because they aren’t preparing it at a particular time.... they are.

It’s not because (I mean)