To think my request at hotel wasn’t unreasonable?

[Chocowoka]

In a nutshell a friend and I wanted to have a spa day. We found what looked like a beautiful hotel with great facilities and decided we’d like to try there.

The offer included and cost £95 each

Spa treatment 25 mins (either a foot scrub, facial or body scrub)
Full use of spa facilities for 4 hours
2 course lunch or afternoon tea

I asked if I could just have a massage as I have bad flare ups with my skin with many products so a scrub wouldn’t be ideal. I was told no... ok fair enough so I chose the foot scrub.

My friend wanted the lunch and I wanted the afternoon tea. When I told the girl what we wanted she said oh I’m afraid we can’t do that as they’re served in different restaurants so you’d have to eat in separate restaurants (in the same hotel) 🙄 I said, “Well I’m not expecting silver service. I’ll happily go the restaurant that mine would be served in and take the plate with my food on, to the restaurant that my friends in, so we can eat together?” 🙄

She went to ask someone and came back and said “We can’t do that I’m sorry”

I said, “Ok, we’ll just leave it then” and we going somewhere else and booked it.

Now I could have had the lunch and my friend could have had the afternoon tea. I felt on principle however that we were spending a lot of money there for a treat so why should we not get what we really want!?

The hotel offers room service and is a 5* hotel so I’m quite sure they could carry some from one restaurant to the next or allowed me to, because if day a hotel guest fancied afternoon tea does that mean they can’t have it in their room?

If a group of 6 friends went chances are they aren’t all going to want the same. So the hotel would still say no and lose custom potentially.

I just think for such an expensive few hours they could have been more accommodating.

YABU. If you want a tailored experience then pay the money.

This.

If a group of 6 friends went chances are they aren’t all going to want the same. So the hotel would still say no and lose custom potentially.

Equally it sounds like a bit of groupon job, so the package is what you get. It just sounds like a bad fit for you.

YABU to ask for something that was not listed, YABU to ask for afternoon tea whilst your friend wanted a 2 course lunch (and odd). You sound hard work.

Thankfully real life is nothing like MN.

So nobody saying OP is being unreasonable is a real person, then? We're all bots who disagree for the sake of it?

Honestly op I doubt they were gutted when you left.🤣

If a group of 6 friends went chances are they aren’t all going to want the same. So the hotel would still say no and lose custom potentially.

If a group of six went, they could split up. Three having lunch, three afternoon tea. Or two and four. Or more likely, they'd all agree to have the same thing because the whole of point of things like spa days is to relax and socialise with your friends!

So you booked something you didn’t want and it’s the hotels’s fault

83% unreasonable. ouch.

So you booked something you didn’t want and it’s the hotels’s fault hmm

😂 This fits to so many customers 😂
Which is actually kind of sad

5 hotel offering cheapy (to them) use of their luxury facilities in a fixed package for fixed price where they will have costed out exactly what they will provide and the resources needed for it. It also obvious they will want to keep what they are offering in this cheap day out distinct from for the 5 experience given to their customers who are paying full whack.

YABVU, it is not difficult to understand what fixed/set package means and you made a fool of yourself asking to change basically everything then saying you'll take your business elsewhere. They will not be concerned about losing your type of custom.

Completely unreasonable. You don't go to a 5 star hotel to watch some woman carrying her pie and mash through the lobby to the afternoon tea room

The OP said they didn't pay so I don't think it was a Wowcher or a Groupon as that would be paid in advance. It evidently was a package deal though with clearly defined elements and those aren't usually flexible.

The package was 3 things and you wanted to alter/customise 2 of them. Therefore I don't think the package was the right thing for you and your friend.

And I am also really confused as to why someone with skin flare ups would book a package where you need to choose foot scrub/body scrub/facial.

You're determined Op, regardless of the voting. But thank you for giving me a giggle because as soon as I read your post my first thought was - it's afternoon tea, not a packed lunch.
I have to say I'd be seriously disappointed with an afternoon tea that I could put on one plate and carry about. Afternoon teas are all about lovely sarnies, beautiful scones with jam and cream and many more cakes than should sensibly eaten. Served up of course with a massive pot of tea and unlimited top ups.

I don't think you were unreasonable to ask, but I think your reaction to being told no is unreasonable.

And the dyslexia comment was bizarre, how was anyone supposed to know you have dyslexia, your op shows no sign of it, so how could anyone be taking the piss? Very strange.

A true 5 hotel wouldn’t bat an eyelid at a guest asking for something unusual and would go out of their way to fulfil the request as discreetly as possible.*

Which is fair enough for people paying full price. The OP was getting a discounted deal so there's obviously going to be less wriggle room.

You wanted to change the offer. I'm sure the staff are very upset to lose your business OP 🙄

OP i don't think you were being unreasonable to enquire whether the package could be flexible, but unless i've missed something, you booked a scrub and lunch deal, and wanted to swap the scrub and the lunch bits and think the hotel were unreasonable because they couldn't or wouldn't swap?

Asking the question is ok, or maybe a touch cheeky, but not completely unreasonable. Not accepting the answer with good grace is completely unreasonable.

Do you go to Tesco, pick up cornflakes on a 2 for 1, then say you'd prefer tea bags and bananas on the same deal because you don't like cornflakes and you friend wants a banana?

I think £95 is extortionate for a foot scrub, spa and a bit of food!

Also I do have severe dyslexia so are you taking the piss out of my disability now???

Yeah - that was the first thing I thought when I read your post - has she got a disability?? I must slag her off about it. NOT

Get real will you. Just because you don't like what people are telling you - and we are talking about 85% right now - it doesn't mean that you have to take every word personally. BTW your posts are very well put together. Just because people don't agree with what you are saying doesn't mean you have to take it personally.

They are just telling you how ridiculous you are being with your £99 bargain and how unreasonable you are being because they wont change it to your liking.

So the offer was for a foot, facial or body scrub. But you wanted a massage.

Then you get a choice of afternoon tea or lunch. But you want both.

Don't know why you booked it tbh!

To be fair the package was what they offered take it or leave it, could one of ye not just compermize. Reason there is packages like that is to accommodate staffing and menu etc

YABU

YABU
Spa hotels always make up packages. You wanted to change 2 elements of theirs.
Can you imagine if they had 20 couples on the spa day and they all wanted to make changes.... wouldn't exactly be cost effective would it?
you sound like hard work.
Maybe next time book the spa, lunch and treatment separately.... oh yeah - that would make it more expensive and not a special offer!
You either want their special offer or not. Entitled springs to mind. And I think the results of the poll reflect this.