In a nutshell a friend and I wanted to have a spa day. We found what looked like a beautiful hotel with great facilities and decided we’d like to try there.
The offer included and cost £95 each
Spa treatment 25 mins (either a foot scrub, facial or body scrub)
Full use of spa facilities for 4 hours
2 course lunch or afternoon tea
I asked if I could just have a massage as I have bad flare ups with my skin with many products so a scrub wouldn’t be ideal. I was told no... ok fair enough so I chose the foot scrub.
My friend wanted the lunch and I wanted the afternoon tea. When I told the girl what we wanted she said oh I’m afraid we can’t do that as they’re served in different restaurants so you’d have to eat in separate restaurants (in the same hotel) 🙄 I said, “Well I’m not expecting silver service. I’ll happily go the restaurant that mine would be served in and take the plate with my food on, to the restaurant that my friends in, so we can eat together?” 🙄
She went to ask someone and came back and said “We can’t do that I’m sorry”
I said, “Ok, we’ll just leave it then” and we going somewhere else and booked it.
Now I could have had the lunch and my friend could have had the afternoon tea. I felt on principle however that we were spending a lot of money there for a treat so why should we not get what we really want!?
The hotel offers room service and is a 5* hotel so I’m quite sure they could carry some from one restaurant to the next or allowed me to, because if day a hotel guest fancied afternoon tea does that mean they can’t have it in their room?
If a group of 6 friends went chances are they aren’t all going to want the same. So the hotel would still say no and lose custom potentially.
I just think for such an expensive few hours they could have been more accommodating.