To boycott Morrison's?

[spongejack]

It would seem that odd Christmas that Morrison's had a fairly widespread attack on their match and more cards. I accept that this is due to having the same passwords for other sites and I've been "pwned" but Morrison's were aware that they were being targeted and did not email their customers. Our points were used miles away from us, I'm sure nectar have a rule about using a large amount of points away from your "usual" store, it might be if you want to buy an item with your nectar points rather than discount on. Shop but still it's a security measure.

So I've lost £35 not a huge amount but I feel to boycott Morrison's as they have still not emailed their customers warning them what's happening.

They'll lose a lot more than £35 from me, I used to shop there a lot,

Off = over

YABU. This is exactly why you need to take internet security seriously and not use the same passwords for everything, because you cannot trust anyone else.

And Morrisons really aren’t going to be affected by (or even care) that they’re losing you as a customer.

@heartsonacake it's not jus me though....... it's a widespread issue we'll know to Morrison's.

My point is that had they highlighted the known issue people would've acted, it would've taken one email.

it's not jus me though....... it's a widespread issue we'll know to Morrison's.

So? All those people aren’t going to stop shopping at Morrisons, and they won’t all be using the same password for everything anyway.

It is your own responsibility to make sure you are as safe online as you can be. Ignorance is not an excuse. You did not do this; that is not their fault.

@heartsonacake I'm not ignorant.......

Data security is very important and Morrison’s have a responsibility to you. You should report this to the Information Commissioner’s Office.

Then why did you use the same password for everything? Could you just not be bothered? Didn’t care?

This is exactly my point: it wouldn’t matter if they had sent an email because a lot of people just don’t care to look after their internet security until something bad happens, in which case they’ll blame everyone else and not themselves.

I think this was covered on a moneybox.
It's not Jacks fault at all Morrison's knew.

@heartsonacake I don't use the same password for everything..... who said I do? I have a variety of passwords !

Had they se t an email, I would've been aware of a potential issue and changed my password to something very obscure. Sending an email would've cost them nothing...... but now it is costing them money, in terms of lost custom and answering customers queries and angsts over lost points!

As a customer service exercise it would've been good of them to alert their customers. Instead I'm doing it on here for them.

Of course they know, it's all over Facebook, Twitter ,there are a few threads on here as well, not to mention all the actual complaints. The party line is you've been hacked, which might be but considering they had an employee convicted of fraud for stealing customers points they can't 100% say that.

Morrisons just shrug their shoulders "not our fault" ,can't refund points.
They know customers get targeted just before Christmas in particular.

There's another thread on here about it. I'll see if I can find it.

I’ve seen similar threads before. Customer has lost their points and Morrison’s say they must have spent them/deny there’s any hacking going on. Seems a big problem for them but they refuse to accept it’s happening.

Sorry @PanicAndRun I hadn't seen the other thread! 🙄

That's my point they knew and ignored.... why?

@Elandra that's not the point I was making! I said they could've emailed their customers to warn they were being attacked!

I accept that I've used passwords on one or more sites as you say, but not the same password on every site!

So you're saying that Morrison's should not have sent an email to warn their customers of a known attack on them? Really?

Morrisons scam http://www.mumsnet.com/Talk/amiibeingunreasonable/3743044-morrisons-scam

Latest one I think.

heartsonacake I don't use the same password for everything.....

Okay, so let me rephrase:

Then why did you use the same password for more than one site? Could you just not be bothered? Didn’t care?

My point about the email stands. As you have shown, people just don’t care about their own internet safety and will blame others when things go wrong.

The cynic in me think that they don't mind so much the points being lost. Most people saved them to use for Christmas and if they still use Morrisons for their shop , instead of using the vouchers they spend the full amount.

Another reason can be that once they do acknowledge it's a serious enough problem to warn customers, they'll also be expected to change the way the app/card work and authentication protocols which would be pricey.

Sorry @heartsonacake I thought I took ownership in my original post, can you not read and understand???

My disappointment is with Morrison's not sending g an email?

Jeez calm down sweetie and read the OP!

@heartsonacake are you CEO at Morrison
S?

@PanicAndRun I agree, which is why I'm voting with my feet!

I’ve read your OP. It doesn’t answer my question. You still haven’t explained why you used the same password for more than one site when you know how insecure that is (because as you’ve already told me, you’re not ignorant).

And the reason you haven’t told me is because, like so many others, you didn’t care and couldn’t be bothered to remember more than a couple of passwords.

Hence, as I’ve repeatedly said, an email would not make a jot of difference because you have the same attitude of so many: “it’s not my fault!”.

Just be glad it was £35 and not £35,000. If you don’t up your internet security next time it could just be.

“Vote with your feet” all you want; it won’t affect Morrisons at all sweetie.

@heartsonacake sweetie my OP was not blaming them for the theft but asking why they couldn't have se y an email. Please calm down and go take a long warm bath..... you are the CEO aren't you?

How do you know an email would not have helped, I think it would and I'm the customer!

BTW I don't have £35,000 anywhere!

I have no skin in this particular game, but I have to say I agree with @spongejack when she says that, once they knew there had been an attack, they should have emailed their loyalty card holders, so they could have reviewed their passwords/security.

Of course customers have a responsibility - but so do retailers/companies when they know their site has been breached.

The figure is irrelevant; the point is that if you don’t up your internet security (and if you used the same password for more than one site it is clearly lacking) you will lose out. And of course you will blame them and not yourself.

I’ve already explained about the email. Perhaps as well as learning about internet security you could look into reading comprehension too? It’s never too late.