I had my first in the mid 90s and readings threads like this saddens me as it seems the service has not improved. Indeed of greater concern is the fact that organisations such as The Maternity Alliance are reporting increased referrals to SS when mothers actively refuse to engage with a sub-optimal service.
I shall never forget my interaction with the so called service. The day DS1 was 12 days old, after 4 midwives and two students had trotted through my house at random times, one of whom at the first visit rushed in and up the stairs before she was invited and whose main concern was my sex life and pelvic floor exercises (DS was 4.5 days old) and when I tried to say I did not wish to discuss it, cradled her left elbow in her right hand, waved her arm about in the air and said " well if you don't do da exercises now, dis is how it's gonna feel for da man - not even qualifying it with the dignity of referrig to my husband. This was followed by various chatty women, one of whom when I was hugely engorged with a v bloody nipple suggested I was doing so well that I could skip a vist the following day. No advice given whatsoever about mastitis symptoms and what to do. The next day I was very unwell with flu like symptoms, totally poleaxed. I phoned the hospital and the person I spoke with told me not to worry about the baby getting flu ecause he was protected by my antibodies. Early evening I felt wprse and phoned the maternity ward again and advised I had mastitis and needed antibiotics urgently and to call the dr urgently. The lovely receptionist berated me for not phoning earlier and told me all the drs had been working since 8.30am and no they wouldn't be writing a prescription for me to collect before closing. I woukd be referred instead to the emergency on-call.
At about 8pm a locum dr called gave me a prescription to be collected from a chemist in Earls Court, a tube ride away at least 30 mins, which shut at 9pm. DH made a mercy dash as the quack told me I was making a rod for my own back and was ill because babies needed 10 mins each side every four hours and that was more than enough.
Saw a practice GP the following day who nodded and murmured about being messed about and conflicting advice. I discharged myself from midwives later that day because they had been so unhelpful.
The following day at 08.50 I receive a letter from the HV telling me she would arrive at 9am. A toss up between changing the baby and getting dressed so I changed the baby. She finally arrived at 9.20 because the traffic was bad. Now in my world if you had a 9am apt, you allowed for the traffic it's not as though her previous client held her up. Had she said 9.20 or even 9.15 I'd have been dressed and significantly less disempowered.
I explained what had happened and the response I got was "midwives are nothing to do with us" no sympathy, no empathy. We then did the paperwprk without her once inquiring how I was or saying congratlatuons but she ticked off the edinburgh scale and said she'd be back in two weeks - this time at a more civilised hour of 11am. I asked what qualified her for her role, I was 35, she was very very young and she got arsy. Bearing in mind the incompetence I had already endured and shared with her I think that was a perfectly reasonable question. She also told me breast was best and all women could feed and she was responsible for immunising my baby. I ventured I thought that was my responsibility - oh well er yes.
My mastitis cleared but feeding was still hard, more because I seemed to have copious milk supplies.
Back she came and told me again breast was best, immunisation essential which I agreed but I asked for some more information about the links with allergies and single jabs (this was 25 years ago remember). I was informed that she only knew what was written in the leaflet so I asked her to find out the information as she was instructing me to immunise. So she wrote to the immunologist and said I had a baby with breathing difficulties and wanted more advice. Not true so clearly her listening was an issue.
I was also instructed at this visit to attend the baby clinic. OK said I do I phone the dr and make an apt. No, evidently I had, had being the operative word, to turn up and queue in the surgery. I responded that f it was a mandatory visit I expected an apt and was told sitting and waiting with the other mothers would do me good. Not sure why.
I duly went the following week and a little brat waiting for the dr came over and i hastily had to scoop up my baby befofe snot was dripped all over him. Eventually I was called in. Different HV who was quite ungracious a "undress him and putcher baby on the scales type". I did noting the scale was set at -15 oz. HV was about to write 2oz gain wwhen I pointed this out and asked for the scale to be recalibrated. The bsbyhad gained 17oz. There was no apology just reiteration and i seem to recall teeth were kissed.
Hey ho - in the next week feeding became excrutiating. The right nipple broke down again and I literally could barely move for an hour after each feed such was the pain. So I phoned the hv and asked for help. Her response "I'm not an expert what do you expect and suggested I wrap myself in a blanket and phone the NCT".
So, I phoned the NCT who suggested an electric pump to rest the nipples and gave me the no of the pump lady. The pump lady was horrified when she saw me but showed me what to do and said she wpuld be an hour. She came back with a tin of milupa and some special bottles and showed me what to do with them. That was an utter turning point and she cared. She was a volunteer rather than a paid professional. It was too late to stop the PND though.
However I contacted the head HV and asked what the role of the HV was. I was told it was to make sure I spoke to my baby enough for him to develop speech. I was also told that I did not have to engage with the service but then she asked other health visitirs to start bothering me. The one positive was that I was so cross I bought a copy of the Iliad and the Odyssey and read it to the baby. 22 years later he took a first in classics!
I eventually made a formal complaint to the Trust and only at that point was there a. a proper apology and b. proper confirmation that the service is optional.
It was an utter disgrace and I never ever saw another HV. If my babies needed help and gosh we did ears big time with both I sought the advice of a properly qualified doctor and ENT consultant and woukd have done similar had there been developmental issues. Subsequently I know so many families who have had genuine concerns brushed under the carpet.
At about this time the ceo of the HVA was all over the press pronouncing that the role of the HV was to teach ignorant women the three Cs: cooking, cleaning and communication. I am not and have never been an ignorant woman and do not, ever, expect to be treated in that vein. Sadly my hV and her boss didn't get the memo that not all mothers are ignorant.
It was shocking and it is reprehensible there continues to be such lack of clarity about this very poor service.
I wonder if those involved recognise themselves and if they have reflected that theor attitudes and practices were not edifying.
I think the OP's right - I think this branch does attract a certain type.