to ask if anyone knows what this Royal Mail tracking message means?

[DoTheNextRightThing]

Posting in AIBU for traffic. Sorry.

I ordered something from Wowcher (regretting it now!). The shipping company said they handed it over to Royal Mail on the 13th. Up until now, the tracking message has been unavailable but now it's changed to this. Anyone seen it before? I don't understand since according to the shipping tracker, it's been with Royal Mail for over a week...

"The service used to send this item only provides an update once we have received the item in our network. Please allow up to 3 working days for delivery, depending on the service used"

It means that royal mail don't have the item yet... The postage has been paid and they have generated a tracking number, but they don't have it yet.

Who sent the item, I think they've not been honest with you and didn't send the thing when they said they did!

It hasn’t even been posted yet OP.

I was afraid of that. It's so strange though. I don't know why the international courier would lie.

I had that message for an order from EMP, it came 2 or 3 days later so I wouldn't be particularly worried about it.

Oh thanks! I'll keep my fingers crossed. I've made peace with it not being here for Christmas - as long as it gets here eventually!

I had some hung similar with Wowcher. I emailed them and they said there was a problem so they'd send another one out. That one arrived no problem, then the original one appeared a day later. And they let me keep it :)

It showed up just now 😂thanks everyone! How bizarre.