Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think she should send it back?

83 replies

Wafflecopter · 13/12/2019 19:26

A friend of mine ordered a cheap item of clothing, from a very large online company for her DC to use at school, a totally different item arrived in its stead, which is a very expensive designer dress.

The stickers on the bag the dress arrived in are for the cheap item.

She has asked our group WhatsApp for our opinions on if she should keep the item, sell it and buy the cheaper item elsewhere so she doesn’t raise suspicion. Or if she should send it back.
I was surprised to find that I was the only one who thought she should send it back!
I’m now wondering if I’m the strange one.

For clarification the bag itself was right, it’s just that the stickers on the bag were for the item ordered so it’s been scanned and sent to her, and she’s not sure they’d be able to track it.
I’m not sure if that’s true to be honest, surely they must have some way of finding out?

So MN hive mind, what do you reckon?

YABU - She should keep it.
YANBU - She should send it back.

OP posts:
Thestrangestthing · 13/12/2019 20:55

Was it "very" by any chance? They sent me a completely wrong item once, in replace of the thing I ordered because mine was out of stock. I ordered a dress, they sent me a massive wooly purple jumper Confused.
I would keep it.

Original poster
Wafflecopter · 13/12/2019 20:55

@mediumbrownmug - Probably sell it or keep it for themselves I imagine, I’d have told the owner they had some shady staff working for them. Grin

OP posts:
rhubarbcrumbles · 13/12/2019 20:56

If it's a large retailer who is known for not paying the tax to the government that they are supposed to then they are stealing from all of us so sod them. If not then she should explain and see what they say.

Ohyesiam · 13/12/2019 20:58

I suppose people feel they are ripped off by the profit margins of these companies that they feel entitled to come out on top in situations like this. But I’m in the send it back camp.

Mummyoflittledragon · 13/12/2019 20:59

Is this for a school play? You can get plain tops on eBay. Delivery weds next week for example. Or faster on amazon - prime if you have it.

snowybaubles · 13/12/2019 21:01

I would send it back. She would be quick enough to send the package back if she ordered the dress and got black tops Hmm

Thestrangestthing · 13/12/2019 21:01

All your friends are thieves

😂😂 What an over reaction

Original poster
Wafflecopter · 13/12/2019 21:04

@Thestrangestthing - Yes! Oh God, so it’s a regular thing then? Jeez.

OP posts:
Original poster
Wafflecopter · 13/12/2019 21:07

@rhubarbcrumbles - Oh I’m not sure about if they pay their tax appropriately, my friend said she’ll have a look into it and factor it into her decision making process.

OP posts:
Original poster
Wafflecopter · 13/12/2019 21:09

@Mummyoflittledragon - A nativity - I did see that but she poopooed based on the sizes.
I think she should at least reorder them whilst she makes her decision.

OP posts:
sammybins · 13/12/2019 21:10

keep it. That's what most people would do. Unless they're vicars, or coppers, surely?

crispysausagerolls · 13/12/2019 21:10

What sort of price difference are we talking about

Original poster
Wafflecopter · 13/12/2019 21:12

@crispysausagerolls - £12.99 vs £180

OP posts:
Mummyoflittledragon · 13/12/2019 21:15

I got dds nativity top from eBay or amazon for her nativity. The quality isn’t great but for £6.99 it’s fine. I’d not be helping your friend to find tops. Between amazon and eBay there’s every size under the sun

SunshineCake · 13/12/2019 21:19

Hive mind?

God.

Bluerussian · 13/12/2019 21:20

Your friend should keep it for her daughter and be glad. However why the 'mistake' had to be announced on social media I do not know. Nothing is private nowadays.

FurrySlipperBoots · 13/12/2019 21:22

For me it would depend on whether it's an evil cheesecake conglomerate or Mama's Little Bakery.

Magicmama92 · 13/12/2019 21:25

Personally I'd return it or at least tell them. Usually they say keep it or will at least cover postage to return it.

Ihatemyseleffordoingthis · 13/12/2019 21:25

legally she should contact the seller and invite them to collect it. the onus is on whoever sent it to come get it. not to take it or send it back.
according to kids bbc anyway.
we were once sent - randomly - a lawnmower. the company told us to keep it.

eaglejulesk · 13/12/2019 21:26

I would phone and explain what happened myself. If it was something cheap I probably wouldn't bother, but for an expensive item I (hope) I would do the right thing.

Original poster
Wafflecopter · 13/12/2019 21:28

@SunshineCake Thanks for that contribution. Smile

@Bluerussian - She was discussing what to do with 6 people, it wasn’t really announced. Her child can’t use it.

@FurrySlipperBoots - The former Grin

OP posts:
Sandaled · 13/12/2019 21:32

I had the same with a large online retailer, the thing I paid for was £3, and the item in the bag (labelled with the £3 items barcode etc) was showing at £150 on their website. I phoned them and asked if I could keep it, they said yes Xmas Grin. Personally I would phone them, but only as it would play on my mind. If there is a huge disparity in price then they will probably ask her to return it, even though it's their error I think that's fair enough. If she won't feel bad about it then meh she should just keep it.

WaxOnFeckOff · 13/12/2019 21:34

If its Amazon a well known giant, I can confirm that in general if they've sent the wrong item, I've been told to keep, donate or destroy and they'll refund or re-issue the item. I've been told the same about an item we received that wasn't for us (inside one of our own parcels). I just chose to deliver it to the person myself as they weren't that far away.

Chloemol · 13/12/2019 21:39

It is morally wrong and not a good example to her child

Ok someone made a mistake, and that person may get into trouble. For all you saying keep it, would you say that if you were the one sending it out, and got into trouble? Wouldn’t you want the person to send it back?

SD1978 · 13/12/2019 21:40

Personally I'd contact them- explain item was not as ordered and return it if they send out a prepaid envelope. I wouldn't pay to return it. I also wouldn't keep it though. If I made a mistake, I'd hope someone would do the right thing and return it. It's basic morals to me. It's not yours, you give it back.

Swipe left for the next trending thread