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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To Not Use Self Sevice Tills

206 replies

TitusOatesLivesNextDoor · 27/11/2019 10:39

Because:

  1. I'm not employed by the supermarket as a cashier and don't want to work for nothing

  2. They will eventually put cashiers out of work.

OP posts:
MistyCloud · 27/11/2019 11:45

@TitusOatesLivesNextDoor

I hate self-service checkout too. On 2 out of 3 times I use them, I have to get someone to help because I have got booze, aspirin, red bull, halls mentholyptus etc, or a DVD, or razors, or something with a plastic security tag on that they have to hoik off!

Or sometimes, there is just an 'unexpected item in the fecking bagging area!' OR I have bought something light and small (like a roll of dental floss,) and it weighs hardly anything, so the scale doesn't pick it up, OR I have an item without a barcode on it.

The list is endless.

At my local Asda, (a small-ish one,) they have twelves tills, and every single one is a bloody self checkout one. (Only the ciggie counter where you can get lottery tickets and top up your electric key, and buy bottles of spirits, has an actual person on it.)

In a BIG Asda 15 miles from me, they have 43 checkouts. Only SEVEN have people at them. 20 are self-checkout ones, and 16 are the 'scan-and-go' ones. .... Where you register your details with them, and scan stuff as you go along in the store, and then just pay at the end at the unmanned checkout. It's meant to speed up your shop - supposedly! Don't know if it does as I have never used it. Surely the same issues must come up, like when you buy booze or something with a plastic security tag on it!

I can't believe for a second that the public want this. Maybe 7 to 10 self-serve checkouts (out of say, 30 or 40, but not nearly ALL of them.)

I think it's a pisstake to accuse someone of being 'entitled' because they buy a load of stuff from a shop, and prefer someone to serve them at the checkout, rather than put it through a self-service checkout. WTF?! Confused

I mean, I use them sometimes, but I am not a fan of them. I think people are quite within their rights to voice the opinion that they don't like them, without rude and snarky comments! Hmm

malmi · 27/11/2019 11:45

I will NEVER use my phone to pay, it took me years to risk contactless! Lose/drop down the loo/get mugged for your phone and you're screwed...

Your local supermarket sounds pretty rough if you're risking being mugged whilst paying. And what transactions you're conducing in a toilet cubicle I'd rather not know about!

ApexPrey · 27/11/2019 11:46

You might as well get used to it OP, cos the future is cashier-less shops where you pack what you want into your reusable bags and then just walk out of the store. At least then you won't be "working for the supermarket" though!

lotsofoysters · 27/11/2019 11:46

If you are doing the work of an employee for free, you should get a discount on the shopping.

Yes, I also demand that banks give me a discount on my cash withdrawals because I have to work to use an ATM.

thecatsthecats · 27/11/2019 11:47

I have almost zero issues with self service tills. Certainly not to remotely the same amount of time as spent waiting to put my 3-4 items through in a queue of 4 weekly shops.

It pisses me off that my options for lunch if I just want to chill by myself are all staffed tills - from the bitchy clique in Coop to the nattery woman in Spar who painstakingly helps every lottery ticket buyer through their numbers.

theEnglishInPatient · 27/11/2019 11:48

and how dare you using modern phone and emails and be the reason for telephone operators, telegram boys and all these people losing their job. Tss tss

lotsofoysters · 27/11/2019 11:48

I will NEVER use my phone to pay, it took me years to risk contactless! Lose/drop down the loo/get mugged for your phone and you're screwed...

Christ, my phone is worth much more than the £30 contactless limit so if I lost it I'd be more worried about affording the replacement than the small amount of transactions a thief could make before I cancelled my cards.

GiveHerHellFromUs · 27/11/2019 11:49

@TitusOatesLivesNextDoor I just realised I haven't been offered help with my shopping for a long time. Do you insist they do that, too?

PineappleDanish · 27/11/2019 11:49

Much prefer the "scan and go" option where you scan your shopping as you go round the shop, packing on the way. Loads quicker.

trixiebelden77 · 27/11/2019 11:50

I’m always surprised there are so many people refusing to use ATMs.

At least I assume they are, because of their concerns about the effect of automation on employment and I imagine they’re not roaring hypocrites who happily use one automated service but like to make a big deal of taking the moral high ground with another.

KatherineJaneway · 27/11/2019 11:50

I tried one in Waitrose the other day and it was lovely. No weighing scales so it recognises the item you put through so it was quick and easy.

thatmustbenigelwiththebrie · 27/11/2019 11:50

I loathe small talk so always use self check out. If there are none I will carefully select the grumpiest and least chatty looking cashier to go to.

BuzzShitbagBobbly · 27/11/2019 11:51

AIBU To Not Use Self Sevice Tills

Why are you even using supermarkets though? Aren't you putting grocers and butchers and bakers out of a job?

And in fact, by taking your goods home with you, you've done the delivery boys out of work too.

In fact, why are you even shopping? You have just un-employed a whole bunch of service staff.

Judystilldreamsofhorses · 27/11/2019 11:52

I don’t mind them if there are people around to sort them out - I invariably have something that doesn’t work properly, whether that’s my money, a magazine, something age restricted, or the machine just doesn’t like me. I do find if I have a lot of shopping and my own bags I end up in a flap, and always worry about holding up the next person.

adaline · 27/11/2019 11:52

I always queue for a serviced till because I like to see jobs for people.

I presume you never use ATM's then?
Or car parks with ticket machines as opposed to a man in a booth?

In fact, why use a supermarket at all? Why not go back to the days where everything was behind a counter and you had to ask for it all?

Things change. Supermarkets don't give one fuck that you prefer normal tills, btw.

coconuttelegraph · 27/11/2019 11:56

I had to check the date on this thread, have you just awoken from a decade's long sleep?

Anyway, no need to ask the world for vaildation, use them or don't it's entirely up to you.

slartibarti · 27/11/2019 11:58

Even better in Belgium are the supermarkets where the cashier packs for you, so bags in one trolley, shopping on the other, and away they go.

I'd hate that, just standing there like a lemon while they do it all for me.
Love self service tills, especially the ones in Waitrose as there are never any problems.

TonTonMacoute · 27/11/2019 11:58

I put off using them for a long time for the reasons you give. However, most supermarkets now seem to have so few till open I'm afraid I find it much quicker to use them, especially if you only have one or two items. In Waitrose I use the hand scanner.

theEnglishInPatient · 27/11/2019 12:02

to be fair, it's' fine to dislike self-service tills and not use them, but it's ridiculous to come up with nonsense reasons about people safe jobs or doing some "work"...

DappledThings · 27/11/2019 12:04

I like self service tills. It means I can do my shop with zero social interaction.

Me too. Especially since I found out you can turn off the voice on them

Lovesgood · 27/11/2019 12:07

YANBU
On every other topic ppl are virtue signalling like mad, but put a few million workers out of a job? Who cares right?
Your other point is right too. Im already PAYING the supermarket for groceries, I am NOT doing slave labour to take it home ffs!

theEnglishInPatient · 27/11/2019 12:09

I am NOT doing slave labour to take it home ffs!

then pay for home delivery like the rest of us Hmm

ApexPrey · 27/11/2019 12:11

then pay for home delivery like the rest of us hmm

And am I supposed to go to their website and click to add everything I want to my virtual basket myself? And click proceed to checkout and then choose a delivery time? Why should I do all this for free, for the supermarket's benefit???

PhilomenaButterfly · 27/11/2019 12:11

They're a godsend to people with autism like me who'd rather not talk to people. Can't wait for smart shop.

UnderCaffeinated · 27/11/2019 12:11

I always use self scan/scan as you shop if I'm in a big supermarket because I am usually an aldi shopper and find the check-out so painfully slow.

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