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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to make a fuss about missing cash?

89 replies

wigglybeezer · 21/11/2019 09:41

I had a short thread about this in chat but want more views. Will try to keep it short without drip feeding.
It was DHs birthday at the weekend, my parents and in-laws, being old ( but generous) gave him cash in a card, a fair amount, not a fiver. He also had some cash he got from selling something he didn't need to a friend.
Life has been a bit dreary recently and I have been very tired ( menopause sleep issues and worry about children who are struggling ATM).
DH gave me all the cash to buy myself new clothes and anything else I needed ( much needed) I was very touched.
Stupidly I kept the cash in my purse, ready to take to the bank ( which entails a special trip to town these days).
I went to our local village Co-op, during the year time rush after a stressful day, and somehow managed to leave my purse in the basket at the self service till, I didn't realise until the next day. From what I can gather an unidentified lady found it in the basket and handed it to a member of staff and I collected it the next day, minus all the cash. It doesn't look as though it left the shop.
I fully admit it was a problem of my own making but taking the money was a crime and the shop staff have not been very helpful beyond expressing sympathy. At best they added to my negligence as they left the purse behind the till,and they didn't check for my address, I live virtually across the road. At worst one of them took the cash.
I called the non urgent police number and they made noises about checking the CCTV but I haven't heard back and I'd totally understand if it wasn't a priority.
I just feel very down about it, I have known some of the staff for years ( my son used to work there too) and have shopped there virtually everyday for 20 years!
Do you think I would be unreasonable to try harder to get the staff to do something, get the manager to check the CCTV?
I think I would actually be relieved if it showed some randomer taking the money., I hate to think it was a staff member.
I obviously feel very shit about losing the money, DH was sad not angry ( v nice man), it can't be replaced ( don't feel like I deserve it now anyway), we aren't on the breadline but we are self employed and cash flow can be erratic and the tax bill is due in January.
Sorry, that was long.

OP posts:
Motoko · 21/11/2019 16:16

I worked for a large supermarket, and we didn't have to declare how much money we had before our shift, but we weren't allowed to have our purses/money on the shop floor.

wigglybeezer · 21/11/2019 16:30

They regularly drop purses left by old ladies back with them. It didn't occur to me to suspect the staff at first and even then I would regard most of them as above suspicion, they are mostly kindly older ladies. I know I won't get my cash back, I can claim on my insurance but there's an excess and it may put my premiums up so possibly not worth it. Also a bit concerned about having to get my Dad and MIL to provide proof, I would rather they did not know I'd been so scatty ( they are super organised types) part of my feeling bad about the whole thing is shame about being an idiot. DS1 has ADHD and I think he gets it from me!

OP posts:
lanbro · 21/11/2019 16:37

I once realised hours after leaving a shop that I hadn't had my £30 cash back. Phoned, they checked the till, it was right so they said I must have had it. I insisted and insisted and eventually checked the cctv. Received a call to say to come and collect it, I presume the checkout operator had kept it if the till had been right...

wigglybeezer · 21/11/2019 16:43

Ironically, I left a handbag hanging on a shopping trolley once, in the carpark of our nearest Tesco which is in a much tougher town ( drug busts in the car park rough). It was returned with everything in it. That was many many years ago in the throws of new baby tiredness, it's not a regular thing.

OP posts:
wigglybeezer · 21/11/2019 16:47

Thanks for everyone's input, I mostly wanted people to tell me phoning the police was the right thing to do, which you have. I've certainly learned a very expensive lesson.

OP posts:
mumofbun · 21/11/2019 17:01

I hope you get your money back OP

I just wanted to say to all the PP who have said "just get them to check cctv" or similar, it's not always that easy. I worked in a large coffee chain and no one (not even the manager) had access to the cctv. You could see it live but it was recorded and kept remotely. Only the police could get it from head office with a crime number.

Also, there was a procedure for lost property but tbh, a procedure is only as good as the people following it.

strawberry2017 · 21/11/2019 18:03

I really hope you get your money back OP X

elmosducks · 21/11/2019 18:18

This has happened to me twice. When we got married, lots of people gave us cash. We left it all at the wedding venue, never to be seen again.
And another tjme I left my purse in a taxi abroad. £800 in. Passport, keys, new sudoku book, accomodation vouchers. It was found in a hedge, everything there minus the cash.

It sucks.

MitziK · 21/11/2019 18:25

I worked in a Co-op about a million years ago as a teenager in the late 1980s.

The rule was that if you found a purse or one was handed in, you took it to a senior member of staff and it was opened either in front of the Manager or, if that wasn't possible, standing directly underneath a security camera to look for ID and it was then signed into the safe.

I managed to leave my handbag containing all my money and my brand new passport hanging off a Sainsbury's trolley in their car park in a really ropey area when I'd been juggling two irritable DDs on a Friday night after work about ten years ago. By the time I realised and ran back, it had been picked up, handed in and locked in their safe - a whole seven minutes from my walking out.

Keeping a purse with money in behind the till is just not something you're supposed to do.

Pomley · 21/11/2019 18:36

Sorry to hear this OP, please don't feel embarrassed, it's one of those things, and it's not your fault someone took it instead of having it in. I agree it's odd that the manager can't be arsed to check the CCTV, if nothing else to clear suspicion from his staff. Plenty of people have driving licenses in their purses with addresses on, it's not beyond the realm that they could have checked and made an effort. Also yes to phoning the police (albeit not the emergency line), it is worth phoning as they will prioritise, so you won't be taking resource away from something serious. The stats are logged from calls made and non attendance, if people stop calling because they won't do anything anyway, even if budgets are increased (!) the cloth won't be cut accordingly.

slashlover · 21/11/2019 18:40

YABU to immediately assume it was one of the staff.

You can contact head office on 0800 0686 727. Lines are open 9am to 6pm Monday to Friday, and 9am to 5pm on Saturdays.

Complete a form here www.coop.co.uk/contact-us/comments-about-a-store

wigglybeezer · 21/11/2019 19:04

@slashlover if you read my post again you'll see I didn't immediately assume it was the staff, im hoping the CCTV proves it wasn't them as I am on friendly terms with all the long term staff. I certainly believe in innocent til proven guilty which is why I was a bit hesitant about pursuing this and didn't go in all guns blazing.

OP posts:
wigglybeezer · 21/11/2019 19:08

@elmosducks, it does suck, that horrible lurch in your stomach when you realise what's happened.

OP posts:
Pandora73 · 21/11/2019 19:14

I would push for CCTV to be checked ASAP, most CCTV systems are on a 30 ish day cycle, so anything older than that will be gone.

Also the police may have to get permission to view it from the co op head office - the shop staff shouldn’t allow any one to view it without a consent form of some kind. GDPR rules.

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