To think House of Fraser’s refund policy is another nail in their coffin

[Bearbehind]

I bought several expensive and heavy items online with the intention of choosing 1 and taking the others back to my local store for a refund

Turns out you can only exchange or get a credit note in store

If you want your money back you have to post it back at your own cost

Given the weight and value, I’m nearly £30 down for the pleasure.

Surely they can’t afford to piss customers off by refusing to refund in store - what difference does it make to them?

Very expensive lesson learned!

I will never buy from them again

Weird.

You said it. It's all here on the thread.

This is utterly bizarre

No one was disputing the fact that consumers are entitled to refunds for unwanted goods purchases on line until you popped up

Since then we’ve had goodness knows how many posts filled with your semantics when the bottom line is, and always was, as above

I’d bet a hefty sum that not 1 retailer has written into their T&C that they will only ‘offer’ a credit note or voucher for online refunds

It’s simply semantics that they wouldn’t be foolish enough to get into

They cut to the chase and acknowledge what the bottom line is

I've got it. You sell Which.

And I know you'll come back and read this @CuriousaboutSamphire because you're such
a stickler for the small print.

Something else HOF did which struck me as odd and out of synch with the times, but I’d forgotten about until now, is that they sent 4 plastic carrier bags, presumably 1 per items, in the parcel.

Why would they do that when most other retailers are trying to cut down on plastic?

Funnily enough OP iirc I ordered some walking sandals from Blacks that Mike Ashley has a stake in and they came in a shoe box as expected and also in the package was a plastic JD sports carrier bag, I thought it was odd at the time that a bag was included.

At least they didn’t try to sneak in a large mug for an extra pound