I knew about the FIRST change because I received a letter. I heard nothing about the second change.
I disagree that the information was everywhere as a poster says. Where was it because I didn;t see it. In newspapers? I didn't regularly read papers. We had no internet. I didn't see any ads on the tv but then didn't watch tv much in the past.
Even today with information at your fingertips lots of people are totally out of touch with lots of information/news.
In 2008 I worked with someone whose wife worked for RBS in London. When the banking crash happened I asked him if his wife was affected. He didn't even know what I was talking about and neither did his wife!
Lots of times I have talked about current news items ranging from politics to a mass shooting in America. I have always been amazed how many people, of various ages, don't have a clue what I am talking about.
I don't have any children and yet I knew that benefits were stopped after 2 a couple of years ago. Last year I knew 5 couples that had their 3rd child, three of the couples had no clue that they would not be getting extra benefits because they had another child.
I would have said there was plenty of information about the change in benefits and yet people that it actually affected did not know.
Also quite a lot of people, again of varying ages, don't seem to know the state pension age has been raised. When I had my 60th birthday (only 5 years ago) I had quite a lot of people asked me I how I felt now I could get my pension and bus pass. One woman I worked with, in her 40's, told me I was wrong when I said you didn't get either at 60 any more (well unless you lived in a Council area that did give bus passes at 60).