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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To want to return this

106 replies

AnyLawersAround · 30/09/2019 10:32

Here for traffic. Any lawyers around?

I bought an item of clothing at a show yesterday. There were no items available to try on. I got home and it looks terrible on me. Stall holder has outright refused a refund and says there was a sign clearly stating no refunds.

I'd normally let something like this go but I run a business and bend over backwards to ensure clients are happy and this comes at the end of a run of shoddy customer service.

Does anyone know what my rights are?

Google not helping.

OP posts:
MrsMaiselsMuff · 30/09/2019 10:35

There's no right to return for an item bought face to face simply because it doesn't suit.

If you run a business you should familiarise yourself with consumer law.

PurpleDaisies · 30/09/2019 10:35

Unless it’s faulty or not as described, I don’t think they have to give you a refund.

www.money.co.uk/guides/what-are-your-legal-rights-to-a-refund.htm

MrsMaiselsMuff · 30/09/2019 10:39

(Although the seller should change her sign if it only says "no returns". She can't refuse to accept a return for faulty goods, unless the fault is already pointed out to the buyer.)

Oysterbabe · 30/09/2019 10:42

Tough luck I'm afraid, although it seems like poor business practice to be so rigid.

pepsirolla · 30/09/2019 10:46

As above unless it's faulty,. Legally she doesn't have to but it might be worth reminding her that a company is built on its reputation and poor service and bad reviews will not help her business

Tilltheendoftheline · 30/09/2019 10:48

Yes. Always the way to go.

Threaten to try and damage her business if she doesnt do as you want. Even though she is within the law and had signs reminding people. Hmm

Namechangeforthiscancershit · 30/09/2019 10:49

Your attitude to customer service is a million times more sensible than hers, but legally she is fine not to accept non-faulty refunds.

Lulualla · 30/09/2019 10:50

You have no right to a refund. If you buy fave to face them you only have a right to a refund if the item is faulty. It isn't. You not liking it doesn't entitle you to a refund.

Loads of shops offer refund and exhcmage for any reason, but that is a goodwill policy in addition to your statutory rights. Not everyone needs to offer it. This seller does not and that's that.

AmIThough · 30/09/2019 10:56

YANBU to want to return it.
YABU to try getting legal advice Hmm

It's done. She doesn't owe you anything and she's trying to earn a living.
Lesson learned.

TooMuch87 · 30/09/2019 10:57

Did you not think to check the returns policy before purchasing? Unless it stated that you could return the item if you change your mind then you have no right to a refund. Please don’t leave a bad review online like a PP suggested, that’s really not fair.

Oysterbabe · 30/09/2019 11:00

There's nothing wrong with leaving an honest review, I. E. that you were unable to return an item that didn't suit you. It will help others realise that's the policy.

Perisoire · 30/09/2019 11:02

You run a business and yet don’t know that you have no right to a refund here?

jelly79 · 30/09/2019 11:02

How much was the item?

Chalk it up to bad experience and try to sell it on

alwaysgoodenough · 30/09/2019 11:02

When you say there were "no items to try on", what do you mean?

Confusedbeetle · 30/09/2019 11:03

Is this really worth the fight?

alwaysgoodenough · 30/09/2019 11:07

Depends upon how much it was and if the OP can afford to lose that amount I suppose...

pepsirolla · 30/09/2019 11:09

Sorry misunderstanding I was quoting Martin Lewis...Did not mean to actually post bad review although honest one about checking refund policy shouldn't be a problem. Reputation in business is everything which is why most companies do offer refunds etc as it is a customer service and if customer happy will get repeat business. Would the seller and you accept an exchange or credit note?

WellTidy · 30/09/2019 11:19

I think we are all used to stores accepting refunds or exchanges if we no longer like something, for a credit note if not for a cash refund. An exception to this is TK Maxx, who never used to even do an exchange on underwear ( I don't know if this is still the case) eg a bra didn't fit.

But you are not legally entitled to an exchange or a refund anywhere if the item isn't faulty.

Fairenuff · 30/09/2019 11:50

Why didn't you try it on at the time instead of waiting until you got home?

timshelthechoice · 30/09/2019 11:54

A lawyer, over a garment from a market stall that you don't like? FFS. It doesn't matter what you do with your business, hers said NO REFUNDS. You bought it anyway. Tough.

YABVU

Span1elsRock · 30/09/2019 11:55

You should have tried it on there and then, on top of existing clothing if that was the only way.

Selling it on would be your only option here.

JoObrien7 · 30/09/2019 12:02

@AnyLawersAround

I am a legal assistant - I would give her bad publicity and see how she reacts. Can you do it on line anonymously? She doesn't sound like she will keep many customers with that kind of attitude.

Namechangeforthiscancershit · 30/09/2019 12:05

@JoObrien7 there are plenty of lawyers on here. Why would you give her bad online reviews for sticking to the law?

Yes returns would be good customer service but it's ultimately her choice isn't it?

PurpleDaisies · 30/09/2019 12:05

welltidy TK Maxx does refunds. www.tkmaxx.com/returns

BlockedandDeleted · 30/09/2019 12:06

A lawyer? Really? REALLY?!
Aside from the fact you seem to think a free forum will prodcue a trained lawyer that will give you free legal advice, by "Google not helping", do you mean that Google didn't give you the result you wanted?

Cos I got this first time

whatconsumer.co.uk/buying-clothing-and-footwear/#.XZHg7edKj_Q