I hired a van to move some stuff the weekend before last and dropped it back into their secure area after hours as arranged with them. The following day they called me and said the paintwork was scratched and they would need to get a quote from a repair place. I said I wasn’t aware of the scratch but they said it wasn’t there when they rented it to me, which is true as we inspected it together beforehand and I signed some paperwork. They offered to email me photos of the damage but I didn’t hear from them for a few days, and had to chase them up repeatedly before I got the pictures, finally getting them 5 days after I returned the van. They said they were still waiting to get the quote from the repair place. I called them every day to chase this and they finally told me yesterday that the quote was for £270 but they would be willing to claim vat and just keep my £200 deposit. I asked them if I could get another quote as this seems a lot for a 3cm scratch, no dent and I have not heard back from them in 2 days. What do I do? Is there anything I can do? I’m on a low income and this is causing me so much anxiety.