to think that this is ridiculous just because I work for civil service ?

[Spanckd]

Because I'm a civil servant, I have to phone the tax free childcare department every month to pay my childcare fees. My details are protected meaning I can't use the online services. Which means up to an hour on hold, every month just to make a payment. Surely now? Theyre refusing to let me use online services.

Surely not

That does sounds ridiculous, does everyone have to do this? I am also a civil servant, back to work in November from mat leave and trying to get my head around the process, would you mind letting me know how it works?

I am classed as a civil servant and I've not had any issues paying online

Apparently it could be th department I work in. It's hardly top secret though.

I am a civil servant and always pay online.

It's just my workplace then. How annoying.