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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to complain to my baby's nursery and refuse to pay fees

82 replies

nestisflown · 02/09/2019 12:02

This is probably very identifying but it's my 6 month old's first day at nursery today and although he's meant to be there all day, I've only dropped him off for a few hours because I'm concerned he's so unsettled there due to the way the nursery have handled his settling in.

We signed him up to the baby room (normal age range is 4-12 months old but they often have 1 year olds waiting to move up). However, in his settling in sessions he's been shuffled around between 3 rooms - the baby room and the two toddler rooms where the are even 2 year olds and a lot more children.

I dropped him off today expecting him to finally be in the baby room given it's his start date - and I was told he was in one of the toddler rooms again. I asked the nursery manager when he would be back in the baby room - and they said not until the start of October when there are enough babies for the room. I asked them whether they could at least ensure he only was in one of the toddler rooms until October and I was told they couldn't guarantee that as they put him in whichever room has enough availability.

My concerns are:

  • DS won't be able to settle being shipped between 3 different rooms, given there are 3 different lots of staff and children, and 3 different environments and layouts to get used to.

-a 6 month old baby shouldn't be in a room with 15 toddlers and there's no way he'll be relaxed enough to sleep/ feed (by contrast the baby room has a maximum capacity of 6 babies). To date in all of his settles in the toddler rooms, he's refused to sleep and feed (which is why I've only put him in for a few hours today as I don't want to starve him/ stress him out too much).

  • DS will pick up more germs going between different rooms. My experience with my older child has been that they get sick when they start nursery and change rooms. I'm worried this will be exacerbated by being in 3 different environments.

-the staff in the toddler rooms don't know how to handle babies. An example of this is when I dropped DS off for a settle a couple of weeks ago and I told the staff that took DS that he was due a feed in an hour (DS was staying for 2 hours). The staff told me that tea wouldn't be served until after DS finished his settle anyway. I asked her what she meant, and she explained that they couldn't give DS food in an hour because the children weren't due food altogether until after DS left. I had to tell her that DS doesn't eat food - he's 5 months old, and so when I said feed I meant the milk and bottle in his bag. She laughed and said "Ohh..we're not used to babies in here". Confused

-he's normally a very chilled, happy baby, and he's been so upset at the settles, and he's also starting to be really grisly and upset at home, and I'm worried it's to do with nursery.

Sorry for my long post, but would I be unreasonable to complain to my baby's nursery? And WIBU to tell them that if they can't ensure that DS is only in 1 room with 1 set of staff and children during his first month at nursery, then I won't be bringing him in or paying fees until they are ready to open up the baby room for him? I'm not sure if it's the emotions from my young baby starting nursery, or whether I have valid concerns about their handling of the situation which is why I'm asking here.

OP posts:
MindyStClaire · 02/09/2019 13:17

This is normal IME.

DD's nursery has a baby room (6 babies) and a wobbler room (10 babies). Both are rated for children from 6/12 weeks (? whatever the minimum is, can't remember) to 2 years, with the 3:1 ratio.

When there's less than 10 babies, they're all together in the wobbler room. When there's more than 10 they split and the smaller ones go to the baby room. They've been combined most of the summer, and often on Fridays, as well as first and last thing etc.

They take out suitable toys in the wobbler room depending on who's there, so it's not like she's playing with stuff for bigger babies. And actually she prefers the bigger wobbler room with more to do - there's an interconnecting door, and a few months ago she made a break for the slide in the wobbler room (watched and followed by her carer).

The same staff work across both rooms and work closely together.

She's now just moved to wobblers and it was only mentioned in passing for us, and she'll have noticed no different. So one less transition for us all to worry about!

They are however, all used to babies. The bit about the feed would bother me, but hopefully just a momentary lapse of concentration.

OnlyFoolsnMothers · 02/09/2019 13:18

if you could push going back to work by a month you could then see if these extra babies have turned up by October to allow your little one in the baby room.
I would say to the nursery you arent happy and want to defer his start date until hes able to be in the baby room. In addition add your name to some nursery lists, look at childminders so you have options.

katienana · 02/09/2019 13:18

They cant have 1 member of staff alone with 2 babies because of safeguarding.
Putting that aside though, it doesn't sound suitable for your baby for the time being. I would cancel the place and let them know why.

Derbee · 02/09/2019 13:18

There would be too many flags for me to feel comfortable leaving my baby there. I would look for another nursery. You shouldn’t have to struggle for ages to find out who the key worker is, you shouldn’t feel like your baby is being moved from pillar to post etc etc.

When you find a great nursery that you feel totally comfortable with, you’ll know. It doesn’t sound like this is it.

nestisflown · 02/09/2019 13:19

The baby room at DD's nursery is lovely and calm and chilled out - perfect for babies; - the toddler room is boisterous!

Exactly this- if I had known he wouldn't be in the baby room during settles and his first month, I wouldn't have signed up. The two rooms are worlds apart - the baby room is so much calmer (more akin to the noise and activity levels at home).

I'm not even asking for him to be in the baby room, but that they don't move him constantly between two different toddler rooms, and just stick to one. I'm just really disappointed, and slightly emotional and sad for him.

OP posts:
WaterSheep · 02/09/2019 13:20

I'm really surprised by those saying this is normal practice. I've worked in a fair few nurseries, and some have been to put it bluntly, rather shit. But this would never have happened. The environment and activities for 2 year olds, are totally unsuitable for a 5 month old.

I know it will be difficult, but you really do need to look for another nursery or childcare provider. Sad

RedRose55 · 02/09/2019 13:21

Op, hugs.
Can you meet some local Childminder’s to see if you like someone? My son went to a child minder from the age 6 months until he started preschool.

SoyDora · 02/09/2019 13:23

If all the other nurseries in your area have a 1 year waiting list and yours cannot even fill the room, I think that says something about its quality.

nestisflown · 02/09/2019 13:23

@MindyStClaire that's interesting it sounds similar except in DS nursery there's 2 "wobbler" rooms. Was it like this when your child was just starting though? If it was my older child, I wouldn't mind him being moved between 3 rooms because he's already used to the nursery setting. But for a 6 month old to be shipped between 3 rooms right from Day 1 - I'm finding it hard to accept this as adequate care.

OP posts:
nestisflown · 02/09/2019 13:28

@SoyDora yes I was thinking the same. But it's rated Ofsted "Good" from a recent review and is the closest nursery to the commuter station so is very popular. I was very surprised that the baby room didn't fill up immediately but I think it's more to do with timetabling and staffing issues (as they moved all the older babies from the baby room into the toddler room to make space for the incoming younger babies).

OP posts:
Catbrat · 02/09/2019 13:31

Yanbu, I'd be contacting the nursery and Ofsted about your concerns!

MindyStClaire · 02/09/2019 13:32

Yes OP, it's been like that from day 1 when she was I think about 9 months (so I appreciate older than your DC). It really was never a big deal in the slightest, mainly because the staff were consistent (same 6 women across both rooms, she's fulltime). Afterall, she's used to being looked after in more than one room at home! Plus even when she wasn't mobile herself she always loved watching the madness going on around her.

She did settle in very quickly though and loves nursery (we have to distract her if we walk past at the weekend or she'll want to go in). I appreciate not all babies are as lucky.

But I'd be more worried about broadly consistent staff than what room she's in, personally.

whattodowith · 02/09/2019 13:33

Find a new nursery or a childminder.

Clownfish123 · 02/09/2019 13:33

I would be refusing to pay any fees and moving him to a different nursery/childminder. Settling in is such an important time for a parent but especially for a child. He is very young and needs to develop a bond with one caregiver not passed around between several people who don't seem to know what they are doing.
A childminder is the best option for a baby in my experience. I met our lovely childminder when my baby was 1 year old. She has been a total god send and he is still there at 3. After a few weeks of settling in he has never cried at drop off or pick up and bounces in every morning excited to see his second family.
Whilst there are good nurseries around, they can't guarantee continuity of care which is so important for a small child IMO.

BuildBuildings · 02/09/2019 13:47

I wouldn't leave a baby in that setting. Find a new nursery. You're not overreacting.

AmIRightOrAMeringue · 02/09/2019 13:51

Hi OP

I'd be very concerned. I know some nurseries swap children between rooms occasionally but it usually children that are almost ready to transition to the next room up. As you know, changing rooms even for older children who know the nursery workers well, can be stressful for them.

It isn't appropriate to keep changing rooms for such a small baby, the thing they need most is consistency.

I'd have concerns about the management of the nursery -
They should want the best for the children and know this doesnt mean changing rooms constantly at the setting in stage

They should have told you at the time of first booking in, or as soon as they became aware, that there was no space in the baby room

Because of the changing rooms etc they should have made more effort with the key worker to try and establish a relationship and consistency. Its awful they didn't tell you who his key worker was beforehand and awful they didn't tell you when you asked.

The comment about trying to feed your son food is awful, they are meant to be trained in care for all ages of children. If some staff are not familiar with children of certain ages then he should have been looked after by someone who is familiar with babies.

If the nursery couldn't meet his needs they should have said there wasnt a place available til October not just taken him anyway

It just doesnt sound very well managed which makes you wonder what else they are getting wrong etc

I would speak to them about your concerns but if you refuse to pay then your relationship is effectively over and you will have to take your older child out as well. I would see if there is any way you can find an alternative until the baby room is open and speak to them saying you dont think you should have to pay full price for him til then as he hadn't got a place in the baby room as promised and he isn't getting chance to settle properly with all the changes, maybe offer to pay a small retainer to keep his place open or something

SuzieQ10 · 02/09/2019 13:52

Oh dear. Does not sound very good at all. Especially for such a small baby.
Could you look for a Childminder in a home-from-home setting?

StarlingsInSummer · 02/09/2019 13:56

I'm surprised too. At DS's nursery there's been occasions especially in the holidays when numbers are low so eg toddlers and babies have been together, or toddlers and preschoolers, but not with babies passed from pillar to post in different rooms, being cared for by inexperienced staff. I'd be looking for another childcare provider asap.

Batcrazymum3 · 02/09/2019 13:58

Get him out now. From experience this is the start of a very bad road.

It seems to me the nursery has taken on more children than it can handle. If they ar doing this at this stage, they don’t have your child’s best interests in mine, just how much you pay them. If they are doing this to you, they will be doing this to others meaning thy could be putting your child at risk.

Trust your gut.

spanglydangly · 02/09/2019 13:59

OP you're not happy, you'll understandably stress constantly, get him out now.

CandyflossKid · 02/09/2019 14:03

Maybe a childminder would be better - I personally would always use a childminder for a baby.

HeadintheiClouds · 02/09/2019 14:04

That’s total nonsense, a 6 month old shouldn’t be in a room with two year old’s. Do they expect you to wait until there are enough under one’s to justify staffing the baby room? That’s not what you signed up for.

looselegs · 02/09/2019 14:05

They have babies who need to be in the baby room, so they'll have to open it up and staff it! I'm a childminder and I wouldn't be happy with the situation!
I'd also be con about your babies sleeping arrangements.....why are they not putting him in a cot, or even in a pushchair so he's safe and secure?

BeanBag7 · 02/09/2019 14:06

Sounds like he will just be dumped in the corner while they run around after all the toddlers. And the one not knowing that babies have milk not food is pretty ridiculous. They can't have one adult with two babies for safeguarding reasons, but if they didnt have the staff or space for your child in the baby room they should have told this when you enquired about placing him there.

fancytiles · 02/09/2019 14:11

Move him or look into child minders. A toddler room is absolutely not right for a 6 month old baby. They will be running round him and scaring him/knocking him over.