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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To ask for a refund of this accommodation

141 replies

areyoureadytobestrong · 27/08/2019 19:50

I booked two rooms (one double, one twin) via Booking.com. We’ve now arrived and the two rooms are in two unstaffed houses 8 doors apart. We have two boys aged 14 and 16 so it will be fine unless it isn’t .....unless there is a dodgy person in their unsupervised accommodation .....or a fire.
I called the owner who says he is fully booked/ nothing he can do and that Book8ng.com “won’t let him show it as separate addresses”.

I think this is unacceptable and have asked booking.com for a refund. Would appreciate any comments/advice.

OP posts:
SprogletsMum · 27/08/2019 19:52

They're 14 and 16. They'll be fine even if there is a dodgy person or a fire. You're only 8 houses away and I'm sure you all have mobiles.

ChequerBoard · 27/08/2019 19:54

I wouldn't be at all happy with that situation and have 2 DC of similar ages. Surely the point is you want to be close together not in separate buildings!

Howyiz · 27/08/2019 19:54

What type of accommodation did you think you were booking?

AnAC12UCOinanOCG · 27/08/2019 19:55

I wouldn't be worried about teens of those ages being in a separate building but the accommodation is not as described so yes, you should get a partial refund. Not a full one though, since the rooms are good enough for you to use...

FAQs · 27/08/2019 19:56

At 14 and 16 unless you disclose any personal difficulties they’ll be fine.

JollyAndBright · 27/08/2019 19:56

I’m assuming it’s a guest house or b&b type place rather than a hotel?

I would definitely expect a refund, I’d want alternative accommodation sorted out or a full refund.
It’s not what you booked, it’s completely unacceptable for the two rooms booked together to be in two separate houses eight houses apart.

MrsPellegrinoPetrichor · 27/08/2019 19:57

They're 14 and 16!!Grin

FlashingLights101 · 27/08/2019 19:58

If you're worried, could you have one adult with each child? Not ideal, but at least you'd feel more reassured.

Expressedways · 27/08/2019 19:59

If you wanted connecting or side by side rooms and requested it but didn’t get them then I see why you’re annoyed. I would focus your complaint on the fact that the hotel promised they could provided this but didn’t which was an inconvenience to your group and ask for a partial refund or free breakfast. If you didn’t bother to ask and just assumed you’d be allocated side by side rooms then I don’t think you don’t have a leg to stand on.

However, your DC are 14 and 16. They will be fine in the separate block, there is no safety issue.

Cherrysoup · 27/08/2019 19:59

But what if the OP had 2 little dc? Would she have to split up, one with her, one with the other parent? What if she’s booked a double for her as a single parent plus the twin for two very young dc?

The host should be able to describe the accommodation better.

Northernsoullover · 27/08/2019 19:59

I'd do what flashing suggested. I wouldn't leave them alone. I'd still complain though.

negomi90 · 27/08/2019 20:00

booking would let him show it as separate addresses, he just has to list them twice - as separate places.
If he didn't want that then he has to make it clear on his page that its across to unstaffed buildings, and have an option to request two rooms next to each other.
I'd absolutely complain to booking, but its on the owner for lying to booking more than it is on booking.
Also he has the power to refund you.
I've been at places before and not stayed the whole trip, they've amended my booking and organised refunds (booking then sends an automatic confirmation).

EduCated · 27/08/2019 20:00

Was the listing clear that it had multiple buildings, and you were hoping that you’d be in the same building, or has it been made to look like one place?

Lulualla · 27/08/2019 20:00

Can you link to the accommodation you booked so we can see how it's described. Then maybe can give more specific advice.

Original poster
areyoureadytobestrong · 27/08/2019 20:02

Thanks for replies.

I don’t want to exaggerate the risk just because I’m pissed off.

But as to “What type of accommodation did you think you were booking?” I booked two rooms in the same guesthouse. We’re in currently in my room and I’m sitting on the floor! Because we are booked into separate guest houses.

OP posts:
Original poster
areyoureadytobestrong · 27/08/2019 20:02

It has been made to look like one place.

OP posts:
ImTheCaddy · 27/08/2019 20:03

I have multiple listings on booking.com and it's not true that they can't be listed separately.

Having said that. They are 14 and 16!

Original poster
areyoureadytobestrong · 27/08/2019 20:03

Absolutetly no clue given that the second room at River View is.....not at River View.....

OP posts:
Original poster
areyoureadytobestrong · 27/08/2019 20:04

IntheCaddy does it cost more?

OP posts:
Lulualla · 27/08/2019 20:04

Oh! I didn't pay attention to the ages. I was 15 and my sister was 17 when my parents went on holiday to Prague and left us at home. I think your kids will mange being just down the road from you and only for nights.

Original poster
areyoureadytobestrong · 27/08/2019 20:06

....and you would pay full price for your kids to be in a separate hotel? I’m not happy about it.

OP posts:
Lulualla · 27/08/2019 20:08

It's not a separate hotel though. It's part of the same complex and just a few houses away. And they are 14 and 16. Your 16 year old could be married and living alone right now. The 14 year old isn't far off it. You need to cut the umbilical and let them start grown up. Treat them like young adults instead of children. They will be fine.

Scentsandsensible · 27/08/2019 20:09

Your saying about asking for a full refund - where exactly are you planning on staying or are you going home?

AnAC12UCOinanOCG · 27/08/2019 20:13

....and you would pay full price for your kids to be in a separate hotel?

Yes. Personally I think it's really worrying your 14 and 16 year olds can't be trusted to sleep in a separate building from you for a few nights!

OtraCosaMariposa · 27/08/2019 20:13

The age of the children is irrelevant. OP booked two rooms in one guesthouse. That's not what she's been given.