To ask for a refund of this accommodation

[areyoureadytobestrong]

I booked two rooms (one double, one twin) via Booking.com. We’ve now arrived and the two rooms are in two unstaffed houses 8 doors apart. We have two boys aged 14 and 16 so it will be fine unless it isn’t .....unless there is a dodgy person in their unsupervised accommodation .....or a fire.
I called the owner who says he is fully booked/ nothing he can do and that Book8ng.com “won’t let him show it as separate addresses”.

I think this is unacceptable and have asked booking.com for a refund. Would appreciate any comments/advice.

Wow, the people who think its fine were obviously much more saintly teens than I was!

If I'd been accidentally booked into a separate house from my parents, aged 16, I am sorry to say I would at the very least have taken the opportunity to nip out after hours for my weight in chocolate, and I am sure egged on by my brother I would happily have considered trying to buy a bottle of cider or similar.

thats not ok. If you book two rooms together, you dont expect them to be halfway down the street in different houses.
The fact theyre owned by same people is irrelevent. Theyre in two different houses. Not even next door.

You didn't book two rooms next to each other/interconnecting presumably? So the rooms could have been 4 floors apart. What is the difference between that and being a few doors down?

Yanbu. You booked two rooms id expect them to be together. As a teenager that age id had hated it would my sister.

One adult with one dc, one with the other. No need whatsoever for all the drama.

I'd complain and expect a partial refund. I've used that site a few times and often if you request adjacent rooms you don't even get it then as the notes don't always go to the accommodation.

And it doesn't matter that there is a solution (one adult with each child), it's the fact what was offered/ described has not been received.

Booking.com is clear that is an intermediary between the guest and the owner. Also how exactly did you do the booking one adult one child etc

Other than that its on the owner: did you email directly and ask. Even with top travel agents sometimes adjacent rooms get lost. I have even booked directly with hotels and got rooms in different areas

What was the description on the hotel?

I obviously have a very limited experience as the term "guesthouse" to me suggests a house not a complex.
Regardless of the ages, if OP had been aware at the time of booking that the rooms were not at the same location, she may have opted to book elsewhere.

I left my 13 year old six weeks off 14 in her own chalet at Butlins as we didn’t all fit into one. It was a 5 min walk away.
Your dc will be fine!

You know that your situation and the op's are two totally unconnected things right? I crossed the road today and didn't get run over, on your logic no one would get run over tomorrow or in fact ever so that's good news.

No harm in asking for a partial refund op, let booking.com decide if the listing breaches their rules

She did get what was described.

Lots of guest houses have buildings spread across a complex. She booked two rooms and got two rooms. If it's so important that the rooms are next to each other then that needs to be specified on booking, not on turning up.

You could book two rooms in a hotel and end up at different ends of the building. This is no different. When I travelled with my parents and got too old to share a room, I often ended up on a different floor to them - it was no big deal. In fact, I preferred it that way as it made me feel more grown up!

You booked two rooms and got two rooms. Why would you expect a refund?

You could easily be in a hotel and as far apart as the OP describes. Until the OP provides a link and confirmation of what was booked we can't say whether the setup was misdescribed or not.

If it were me, I would have one parent with each child.

I would be severely upset. (Yes a guest house might be over several buildings but that will be mentioned in description and is normally on the same site. This is on a public road with other houses in between). For tonight split the adults and find somewhere else for tomorrow).

@coconuttelegraph my logic is teenagers are old enough to sleep in a building separate from their parents!

I would be severely upset.
If not having rooms together causes you to be so upset you'd surely check you can get rooms together when booking.

Thanks for replies.
It’s not a “complex”, it’s two buildings with other unrelated houses between them.
Number 28 and number 36 x-street.

Thank you, disfordarkchocolate, category12, Branleuse, darling Nikita, riftgibbon, OtraCosaMariposa

I had a quick look on booking.com. Looks like we specified two adults two children and you put the ages of the children in when you book.

I would have not thought twice about down the corridor. A different floor would have surprised m.

As a kindly person said above, it adds a layer of stress that should be there.
Thanks for responses.

So one adult goes with each child, thats not a big deal..............

Indeed, but it’s not what we paid for.

I’ll see how I get on with the complaint.

As I said above when you book two rooms ina hotel it's fair to assume they'll be in the same building. And if not, that should've explicitly stated.

It is a big deal.to have to sleep.apart from your partner for a holiday surely. I mean it could work to reassure you the children were safe, but that's not nice holiday accomodation. You cant Even shag for the whole holiday.
Have you already paid?

Thank you. I will be glad to leave and will pursue a complaint.