to have rage towards people who say "just doing my job"

[Ceci03]

so.. this is a Ryanair tale lol

Was flying last night and queing up to board as you (they - I usually sit down til the last minute...!!) and there was a young girl, College age I'd say, and the airline steward (she wasn't Ryanair - she belonged to the airport) asked her to put the backpack in the basket/frame thing as if it doesn't fit you should have booked your bag in and paid 25 euro. So the girl was trying to get it to fit but there were some things in the front pocket that were stopping it. She was in tears, and on her own. I was just beside her and I said to her that I had room in my bag if she wanted to put some stuff in - I had a half-empty bag. So she emptied some things, a lot of make up lol, and I went through, but the backpack wouldn't slide down - it did almost fit, but she couldn't get it to actually slide in, she could only get it in if she put it in from the bottom., ie without passing it through the basket thingy. I was kinda hovering waiting for her, but this stewardess kept on and on saying she had to either leave the bag, or pay 25 euro, or not fly. Then she (steward) said she could empty her stuff into a plastic bag, and leave the bag pack. So the girl ran over to a shop and got a plastic bag, emptied the backpack and stuffed it all into the plastic bag. The plastic bag was bulging and was bigger than the backpack now!! It was getting very heated, so I stepped back in and said 'look you're letting her take the plastic bag on without paying, but it doesn't fit into the frame/basket thing, it's too big - could you not let her go just this once with a warning'. They got very aggressive to me then, and one man - seemed like a baggage handler, he had that kind of uniform - and he hadn't been there all along he'd only just showed up - he started saying were we travelling together, etc etc, and said I needed to get on board or the plane would go without me. Basically very intimidating. So I reluctantly made my way to the plane - with this girl's stuff in my bag!!!!! In the end she got on - she said she had paid the money in the end. She was so shaken and upset - said she has flown loads of times with that bag and no problem. I just thought the steward was way OTT. She actually 'caught' 5 or more people. And she didn't hve a Ryanair uniform. She seemed to be enjoying it way too much. Of course some people were just chancers - with little suitcases on wheels - definitely not allowed . Anyway, that's my rant!!!!

They were just doing their jobs though. I wouldn't be in that line of work for all the money in the world, people getting arsey when they are just doing what they are paid for and never a word of thanks at all.

You were pretty daft to be taking anyone's possessions into your bag on a plane too.

Nice that you wanted to help the young lady, but you didn't need to be telling anyone else how to do their job. I would have been pissed off in their shoes too.

You were daft to take things from a stranger onto a plane.

The girl who was traveling should have checked the dimensions of carry on luggage online, or checked the bag fit when she check in (they have those baskets to check the size everywhere, she shouldn't have left it til the gate).

Hand luggage should be much more restricted than it is - too many people take on huge bags and wheely cases and take up all the room in the overhead lockers. The employee at the gate was right to insist on the size restriction.

One bag being a couple of cm larger might not be a big deal, but multiply that by 150 passengers and you have a serious storage problem.

I understand you wanted to help but I think you were interfering and should have stayed out of it. If the bag wouldn't fit it was too big, she should have just paid the money with out the extra fuss you added. You absolutely shouldn't take someone else's stuff in your bag and I'm surprised they let you through if they were aware of that.

It's their job. Do you have KPIs or targets in your job? They prob are KPId on challenging x passengers a month etc. Ryanair are shits, but it's these procedures that guarantee cheap fares for the majority of us

Shaken, upset, crying? Really? Seems a tad dramatic.

It’s not exactly news that Ryanair are anal about this point.

it's these procedures that guarantee
cheap fares for the majority of us

Exactly this.

She had too much stuff. It’s that simple and not really your business to “step in”, unless you wanted to pay the extra baggage charge.

One small point - they were not stewards / cabin crew but ground agents employed by a handling agency like Swissport or Menzies.

And it’s very possible you were carrying her coke.

Jobsworths are irritating, yes, but this wasn’t your argument. As for taking a stranger’s possessions on board, that’s potentially dangerous. If you’d been stopped by security and she’d had something she shouldn’t, ‘It belongs to the girl ahead of me in the queue, who I’ve never met before’ would not wash as an excuse. I’m sure she was probably just an innocent girl having trouble with her luggage, but why risk it? ‘Poor young girl - she was in tears’ could have been the exact reaction you were supposed to have.

I don’t like Ryanair but their baggage policies are hardly top secret and you have to click through about 42 screens of them trying to sell you check in bags and droning on about their non existent baggage allowance.
Allowing some teary drama queen who couldn’t be arsed to read their 8274892 warning about bags, to break the rules would probably have got them at least a verbal warning.
No sympathy at all.

Are you new to flying and safety?😮

Don't ever take anything from randoms into your bag😮

Too much drama over not following simple instructions when it comes to dimensions. Clearly stated on a ticket too btw.

I really don't understand why anyone would take anything on board an aircraft from someone they've never met. You were being incredibly daft to do that.

I wish airlines would start making people put all luggage, other than handbags/small bags in the hold. I need my medications and walking aids taking on board but half the time they end up miles up away from my seat because the rest of the passengers have a suitcase and the kitchen sink in the overhead lockers.

Did,you not watch the bridget Jones films?! Don't take other people's stuff for them!

but she did know the restrictions - she'd used that bag multiple times before, and just to clarify, there is no 'checking in' any more, unless you're handing in a suitcase- you just walk directly to the gate. Well I'm glad I tried to help her. And no, I wasn't going to carry her stuff through security - just to get past the stewards, or ground staff - I thought she would be right behind me and I'd give it straight back to her. Ah I suppose I thought of my own daughter. Her backpack DID fit in - it just wouldn't slide down (after I took some of the stuff).

All she had to do was pay the money. No drama.

It was none of your business and no need for you to get involved.

She clearly DIDNT know the restrictions if her hand luggage was too big.

Fucking hell. Helping someone sneak stuff onto a plane? Are you mental? And they were doing their job. It’s RyanAir. They’re on shit money anyway and probably get docked even more if they let people bend the rules. It’s no secret Ryan Air are like this.

I think you’re actually quite fortunate they allowed you to board when you started offering to carry stuff for a stranger.

Glad they are enforcing it given how much effort I go to to ensure I'm within the limits. More likely to be able to get my bag in the locker if it's not stuffed with oversized bags of chancers and piss takers. A bit risky of you to offer to carry someone's possessions onto the plane.

There are baggage crates before the gate so it was her responsibility to check. People take the piss with the luggage they try to take on board.

YABU. Ryanair charge for overhead lockers so if she didn't pay, her bag needed to fit under the chair in front. If it didn't fit in the box, it's not going to fit under the seat and is potentially in the way of people's exit if there is an emergency landing. Plus, why should she be allowed to take a larger bag in for free when other people had to pay?
Ryanair could not be clearer about their baggage policy when you book, and when they bombard you with emails reminding you before your flight.
Oh plus, taking her stuff was just plain silly.

And the staff member hadn’t “caught” people. She had them obey the same restrictions that everyone else does that reads their travel documents.

so I reluctantly made my way to the plane - with this girl's stuff in my bag!!!!!

Bonkers. Don’t do this in Thailand or Bali.

It was just a bunch of clothes and I was only carrying it a few steps and she said she had used that backpack many times before on Ryanair. all her clothes was on the ground. ah I just felt sorry for her.