to have rage towards people who say "just doing my job"

[Ceci03]

so.. this is a Ryanair tale lol

Was flying last night and queing up to board as you (they - I usually sit down til the last minute...!!) and there was a young girl, College age I'd say, and the airline steward (she wasn't Ryanair - she belonged to the airport) asked her to put the backpack in the basket/frame thing as if it doesn't fit you should have booked your bag in and paid 25 euro. So the girl was trying to get it to fit but there were some things in the front pocket that were stopping it. She was in tears, and on her own. I was just beside her and I said to her that I had room in my bag if she wanted to put some stuff in - I had a half-empty bag. So she emptied some things, a lot of make up lol, and I went through, but the backpack wouldn't slide down - it did almost fit, but she couldn't get it to actually slide in, she could only get it in if she put it in from the bottom., ie without passing it through the basket thingy. I was kinda hovering waiting for her, but this stewardess kept on and on saying she had to either leave the bag, or pay 25 euro, or not fly. Then she (steward) said she could empty her stuff into a plastic bag, and leave the bag pack. So the girl ran over to a shop and got a plastic bag, emptied the backpack and stuffed it all into the plastic bag. The plastic bag was bulging and was bigger than the backpack now!! It was getting very heated, so I stepped back in and said 'look you're letting her take the plastic bag on without paying, but it doesn't fit into the frame/basket thing, it's too big - could you not let her go just this once with a warning'. They got very aggressive to me then, and one man - seemed like a baggage handler, he had that kind of uniform - and he hadn't been there all along he'd only just showed up - he started saying were we travelling together, etc etc, and said I needed to get on board or the plane would go without me. Basically very intimidating. So I reluctantly made my way to the plane - with this girl's stuff in my bag!!!!! In the end she got on - she said she had paid the money in the end. She was so shaken and upset - said she has flown loads of times with that bag and no problem. I just thought the steward was way OTT. She actually 'caught' 5 or more people. And she didn't hve a Ryanair uniform. She seemed to be enjoying it way too much. Of course some people were just chancers - with little suitcases on wheels - definitely not allowed . Anyway, that's my rant!!!!

Ryanair changed (reduced) their luggage allowance last year. Her bag would have been fine on almost any other airline but not Ryanair. You were both being unreasonable. "Guidelines"?

I guess you’ve never see Bridget Jones where she gets thrown in jail for taking someone else stuff (with coke in!) 🤦🏻‍♀️

Reminds me of this

Would you break the rules in your job for everyone who asked you to? Do you think you'd stay in the job long if you did?

I had to have my cabin bag under my seat on a flight back from Vienna due to no room for it. That's what happens when people don't follow the rules for dimensions

Don't ever take anything from randoms into your bag

I'm surprised that they allowed you to do this as you clearly were not travelling together. One of the security questions is Has your bag been out of your possession? and clearly the contents had.
Wherever there's a limit someone will fall just the wrong side, it's tough but it's life, it was her own fault not the staff's.

Would you break the rules in your job for everyone who asked you to? Do you think you'd stay in the job long if you did?

We asked the question 'when have you gone the extra mile for a customer' at interview.

One guy proudly told us all about how he bent the 'stupid, inflexible' rules of his organisation to sort something out for someone. We checked if he'd asked his superiors - nope. Two women answered the same question - yes they did. One of the women got the job.

People who think they're smarter than the 'silly, inflexible rules' are usually silly and inflexible themselves, because they haven't twigged how to smoothly navigate life adhering to the rules whilst still getting what they want.

They get into silly, petty arguments because they lack the ability to achieve their ends without meaninglessly breaking the rules.

I was just beside her and I said to her that I had room in my bag if she wanted to put some stuff in - I had a half-empty bag. So she emptied some things, a lot of make up lol, and I went through,

Absolutely unbelievable.

Doesn’t matter that she had previously been through security, people get things through security every day. That’s how drug mules operate, more get through than don’t.

There really is one born every minute...can you just carry this straw donkey for me...yeah no problem...looked like a nice type of woman spoke with a posh accent

Ryanair did recently reduce the size of the free carry-on luggage, so it is true that a bag that was acceptable last year wouldn't be this year. But they tell you that, over and over.

Seriously, this girl made this big emotional drama for the sake of 25 euros, after ignoring Ryanair advice that she would have received multiple times, and you think they should have broken all the rules for her? You don't get to turn on the tears and get special treatment, and the sooner she learns that, the better.

So you expect them to risk being sacked just because someone couldn't follow the rules (which are widely available before travelling)?

My flight earlier this year almost couldn't leave because of the ignorant and rude people who insisted on taking oversized cabin luggage onboard. If there hadn't been a spare row of seats to pile the excess then we'd have had to delay while they got it all in the hold.
The flight the week before was delayed because they had to offload heaps of baggage too. There's a reason for these rules.

I can just see you now in court, 'but judge it wasn't mine'

People can't just bend rules, if they do it for the one passenger then 200 more will want it bending, YABU.

If the bag wouldn't fit fully in the gauge, then it was TOO BIG!!

The gate agents were doing their job. The one they rely on to pay their bills. The man who looked like a baggage handler? He would have been the aircraft Dispatcher. It's his job to get the flight out on time.

Turnaround times need to be as short as possible, so that costs can be kept down. Smaller bags? Speedier boarding.

It's all about the money? Yes, of course it is. It's a business, not a charity FFS!!

OP you were a fool offering to take a stranger's items in your baggage. You were lucky to be allowed to board the flight.

What about if the person behind her in the queue has the same situation but had paid the £25 already? I'd be a bit peeved that she wouldn't have had to pay but I did. I get that it was only a little bit too big, but where would you have them draw the line of discretion? If her bag was 2cm too big, would 2.5cm be ok by you or is that too much?

Rules are rules and her bag was outside of the size limit so she had to pay, if she has been using that bag for other flights then it sound like she has managed to escape a few fines already.

I flew Ryan Air for the first time in years this summer, the rules were crazy but there was no way of booking a ticket, checking in online or getting to the airport without them displaying them a thousand times. And they email every 3 days to remind me!

I paid the £8 extra beforehand so I could take a backpack and was mighty pissed off with everyone holding up the queue claiming it was just a handbag.

I don’t know if it’s deliberate or if people walk round with their eyes shut. People who arrive at security with no idea whether they have liquids or not.