Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Charged a tenner at travelodge to check in early ...

98 replies

matahairyy · 08/08/2019 10:28

So I could leave luggage - left luggage was full.
Ok so it’s only a tenner but they said “yeah the rooms ready” Check In was 3pm. This was 1.30.

A bit crap IMO

OP posts:
Original poster
matahairyy · 08/08/2019 13:48

I don’t mind it as a concept. For early check in, id have just waived it when their room was full and it was near check in.

But yeah. At 10 am id have charged it.

OP posts:
herculepoirot2 · 08/08/2019 13:49

Well, you clearly are. You expected something for nothing, you moaned and in the end you got it. Well done.

Original poster
matahairyy · 08/08/2019 13:52

Thanks!

OP posts:
JacquesHammer · 08/08/2019 14:11

You expected something for nothing, you moaned and in the end you got it. Well done

Hang on, the OP didn't turn up with the express purpose of getting in early without paying. In that situation of course she would be unreasonable.

She turned up expecting to be able to use the advertised left luggage service. In the event of that being unavailable and her room being ready, allowing a complimentary early check in is just good customer service.

herculepoirot2 · 08/08/2019 15:07

She turned up expecting to be able to use the advertised left luggage service. In the event of that being unavailable and her room being ready, allowing a complimentary early check in is just good customer service.

But if she had taken the time to check, she would have realised that the service was subject to availability.

Original poster
matahairyy · 08/08/2019 15:11

Yes. Even so we all know of delicious companies who help you out- YES YOU OLIVER BONAS -for no cost to themselves and make you love them.
(Olly B sent me some earrings free once )

OP posts:
msmith501 · 08/08/2019 15:15

Since they didn't have to anything to "earn" the extra ten quid I think it was a little petty bs the kudos of good customer service. I've done this before and paid in cash only to see it disappear into the receptionists purse. It happens sadly.

NoSauce · 08/08/2019 15:26

If left luggage was full where did they put your luggage —for a tenner!—?

JacquesHammer · 08/08/2019 15:26

But if she had taken the time to check, she would have realised that the service was subject to availability

Doesn't state that in any of the T&C from the one I stayed in ergo my earlier point - surely it makes sense for Travelodge to state they're going to charge in the event of a left luggage being full.

Very simple and avoids just this level of poor customer service (although HO seem to have redeemed themselves).

Original poster
matahairyy · 08/08/2019 15:29

@nosauce they couldn’t. Hence the tenner to check in.

OP posts:
NoSauce · 08/08/2019 15:31

Oh sorry OP.

ElizaDee · 08/08/2019 15:32

Doesn't state that in any of the T&C from the one I stayed in ergo my earlier point - surely it makes sense for Travelodge to state they're going to charge in the event of a left luggage being full.

No, in the event of left luggage being full, they expect you to take your luggage with you. Or you can pay to check in early, if your room is ready.

JacquesHammer · 08/08/2019 15:35

No, in the event of left luggage being full, they expect you to take your luggage with you. Or you can pay to check in early, if your room is ready

As I said, not the standard of customer service I would reasonably expect.

The exact words are “if you arrive prior to check in, our guests are welcome to leave their luggage with us free of charge”.

A simple “in the event of the facility being full, guests are welcome to pay to access their room early”.

JacquesHammer · 08/08/2019 15:36

Anyway to be fair this is utterly moot because I don’t stay in Travelodge anymore anyway as they are, routinely, awful Grin

Original poster
matahairyy · 08/08/2019 15:41

Lol. You’re a stalwart defender of ones right to good customer service m8

OP posts:
MrsFrankDrebin · 08/08/2019 17:37

I stay in one particular Travelodge a lot because it's where my parents live. There is also a PremierInn (which I would prefer) but it's out of the town centre (and probably £20 a night more anyway) and I am always on foot after a flight/train journey, and the Travelodge is next to the station.

It doesn't have left luggage (no, it really doesn't!) but I know what the deal is, and have paid for early/late check-in if that's how my travel has worked out. Usually I am able to work it so I only have to pay for early or late check-out. I haven't yet ever had to do both. So even with the extra £10 it's still cheaper than the PremierInn which is also a taxi ride away.

Travelodge are budget you get what you pay for, and what you choose as extras. However, the one(s) I've stayed at in recent years have been more than adequate, with comfy beds, good showers, and (the big one) they allow 3 adults (me and my 2 adult DC) to stay in one room when we're visiting my DP. PremierInn want us to book two rooms for no reason I can discern, other than making money.

I appreciate Travelodge isn't for everyone, but they do - basically - do what they say on the website and are up front about their charges.

lyralalala · 08/08/2019 17:44

Travelodge reception staff don’t have the scope to let you have your room early.

They can take your luggage into left luggage if there’s space, but if it’s full they can’t take it.

The two issues are separate. The left luggage was full. They offered you early check in for £10.

You could have said no and taken your luggage with you

Rxpture2019 · 08/08/2019 18:58

I work at Travelodge and the point in paying the extra £10 is that a lot of the time your room has to be made up first. So as soon as the person before you leaves you have to get that early entrance room done. And you are checking in 2 hours earlier so it is fair that you pay a little bit more. You can also pay £10 to leave 2 hours later than everyone else. It's a matter of paying the housekeepers for having to get your room done ASAP or having to wait until you leave.

spanieleyes · 08/08/2019 19:25

Think yourself lucky it was only £10. I had to check in 45 mins early at a recent hotel ( so 2.15 rather than 3) as I was going to an event and needed to get changed beforehand. The room cost £48 for the night, the extra 45 minutes cost me an additional £30!

NoBaggyPants · 08/08/2019 19:37

@Rxpture2019 Did you miss that the OP didn't request an early check in? It wasn't an early entrance room, it was just a room that had already been cleaned. No ASAP or inconveniencing the housekeeping staff.

NoBaggyPants · 08/08/2019 19:39

whereas with most check-ins, its based on you turning up about 6pm or so. Albeit their check-in is quite early at 3pm anyway

What a load of bollocks.

Rxpture2019 · 08/08/2019 20:01

In my hotel we don't have a luggage room. We can store a small amount in our staff room but not much. I think it depends on the Travelodge. In mine we often let people in early (as long as it's not over 30 minutes) at no extra cost and as a good gesture. A lot of people that come to our one are happy to pay the extra to come in earlier or are happy to have a wander around the shopping centre nearby while they wait.

Rxpture2019 · 08/08/2019 20:04

You have to remember as well that us receptionists don't make up the rules, the company do so we have to follow them. Our computer systems logs the time you are checked in exactly so if the higher ups catch on that you've let someone in earlier than 3pm without the extra £10 you can get into trouble.

New posts on this thread. Refresh page