Jet2 Couple. Greedy or within their rights?

[Witchofzog]

I personally call greedy. They helped Jet2 staff restrain a woman who was trying to open the doors on a flight which was amazingly brave. Apparently this woman was acting crazed. But since they have heard that Jet2 are seeking 85k from the woman for the cost of diverting the flight etc, they are demanding a share in this. Apparently being given free drinks was an insult and they want money.

I think they are just being bloody greedy. What do you think?

I am sorry I can't supply a link as my phone won't let me

They’re batshit... they will only get money if that woman had travel insurance, and that’s if the insurance covers her for whatever ailed her at the time. (Unlikely if it was a pre-existing mental health condition, or she was off her chops on alcohol or illicit substances.) Somehow I doubt she had the insurance anyway. I don’t think they understand why the airline is trying to recover the cost of the turn-around anyway. There is far too much antisocial behaviour on planes and it’s dangerous for everyone on board and the ripple-effect of the consequences of one person’s behaviour can be dire. (Especially if the plane crashes over a city, etc - worst-case scenario!)

Am I being truly dense?
Surely nobody can open the door on a plane in flight?

I can't see how any travel insurance is going to cover bad behaviour by a drunken or drugged up idiot, and of course it's impossible to open the plane door mid-flight - that will be what the 'doors to manual' announcement will be about, I assume.

But a raging passenger could cause injury to crew or fellow passengers, which is why they would have had to turn the flight around.

A PP has suggested how Jet2 will get their money - a court order to pay £x pm until it is paid off - I don't know if this will actually happen, but seeing as this is the same amount of money as a mortgage, it is feasible that it will happen over the next few decades.

I think the company should offer the couple something more than a drink personally. Maybe some free flights or something. They wont get any money from the passenger anyway, or just a pound a week etc.
That couple could have sat back and done nothing.

If they really think they're entitled to compensation they need to sue the woman concerned themselves. But they will get precisely nowhere.

They should never have been put into the position of potentially being sucked out of a pane door.

No-one was ever put in this position because, as has been explained, it's impossible to open a plane door whilst in flight.

I notice none of the in-flight crew managed to restrain this woman!

Come off it. The in-flight crew would have been in different places in the cabin attending to their duties and wouldn't all have been able to get to the woman within a split second. One hostess who tried got thrown to the ground, passengers who were nearby managed to overcome the women: good for them, but I'm quite sure the other staff were on their way.

We only have the word of the couple that they helped effectively. For all we know they just got in the way and disrupted standard procedures.

Precisely. And, if they did, I suspect they would have been considerably less eager to weigh in if the passenger concerned had been a 16 stone man rather than a very slight woman.

Honestly I think think the airline have been insulting offer a free drink!

This is exactly why bystanders won’t get get involved. The risk is too high with a poor reward.

Jet2 should refund their flights and offer them some free ones. They were heroic and that should be rewarded.

Of course they ARE being greedy asking for compensation, but the airline should be much more grateful to anyone who helps, be it a medical emergency or other.
Doctors/ nurses put themselves at risk offering care in the sky ( I don’t think their indemnity insurance covers them) so bloody reward them.

This article gives the costs of launching the Typhoon jets. If Jet2 have been billed by the military, and their insurance doesn’t cover it then they would have to try to to recoup the costs.

www.cambridge-news.co.uk/news/cambridge-news/sonic-boom-stansted-aiport-raf-16475963

Apart from which, by making the story public, the idea of getting that kind of bill might make other people think twice about getting (or allowing others in their group to get) to that stage of inebriation.

I was in that flight to Turkey and it was very scary and surreal
I must say though most of the reports have some discrepancies.

1. Jet 2 staff did not restrain her they had lost control of the situation
2. This couple did not help jet 2 staff restrain her or stop her from opening plane door

3 at no time did she try and get into the cockpit I am just sick of hearing that staff and now this couple stating that they restrained the woman. One man got up from his seat and pulled her from the plane door and pinned her to the floor. Then released her and she tried to pass him to get to plane door and was then pushed into empty seats where as 2 young lads pinned her to the seats by her arms from the row behind her

There is a lot of cost associated with diverting a plane. Compensation for subsequent passengers who are late. Landing fees. Air traffic fees. Fuel.

None of that will go to the crew. So yes, totally unreasonable.

what good a couple of Tornado aircraft "escorting" a plane (when an incident is over) can possibly do?

This person was screaming "i'm going to kill you all" and trying to get into the cockpit. It was being treated as a potential hijack situation. Typhoons are standard practice - they are there to shoot the aircraft down if, it is a real hijack and the hijackers divert course for the Shard, or the Tower of London, or Buckingham Palace. They fly alongside the plane so that the hijackers are well aware they are there. If a plane loses comms with air traffic, they do the same thing.

In this case, it was just a silly woman who deserves to be locked up for endangering an aircraft. But the crew weren't to know that.

The woman sounds awful but the couple seeking compo sound awful as well.

If the only reason people ever intervene is for financial gain then there really isn't much hope for society is there? .

I used to be cabin crew. Different airline but we didn't receive any restraint training, and no cuffs were on board. It's possible Jet2 are the same.
I had a medical emergency the once. There was a doctor travelling as a passenger who helped. We have him a free round of drinks afterwards however the airline wouldn't have paid for it, it would've came out of our commission which is what happened if the bar was down.
They are greedy fuckers.

Capricorn did you give your account to the airline and the police?
The problem is often the ground staff wanting the plane to take off on time, a lot of it is due to outsourced ground operations too. I do believe that passengers should be ‘vetted’ before they get on the aircraft ie; slower boarding do the ground staff can gauge whether a passenger is fit to fly.
Those two idiots are chancing their arm.

Well Jet2 aren't going to get a penny from her so the couple definitely aren't either.

Capricorn62 so there wasn't another woman holding her hand? Did anyone take care of her Grandmother?

Jet2 has to answer the allegations,
That the Staff didn't have the experience or maturity to handle this situation.
That there wasn't any restraints.

It's really dangerous to just pin down or restrain someone, so that should have been supervised.

If the allegations are correct then they've put passengers at risk. Should there be compensation for that?

Longdistance, the Woman who had to be restrained was a carer for her grandmother who boarded using a wheelchair.

However she is banned from driving because of a recent and historical drink driving record.

Perhaps she's on anti alcohol meds and had a drink in the airport?

This pair are grade A twats. They're also hugely exaggerating their role - plenty of people helped. Idiots.

@Iris1654

Do we only help people who can afford to "reward" us then?

:(

Ponoka7, you don't get compensation for being "at risk". If it caused or exacerbated an actual illness, you might, but only if you can prove negligence.

@Longdistance yes the police have been informed of events of the flight

@Ponoka7 there was a woman holding her hands while being restrained to stop her from punching and scratching until she calmed down

Frankly I can see the day when airports stop selling or serving alcohol as more and more complete tossers get drunk and violent in this way. I also think people like this awful woman should be banned from flying much in the same way that drunk drivers are banned from driving.