It changed on everyone's app! The bank teller didn't do it and didn't do it to just the lady's app on her phone. The lady thought this was the case and wanted the teller to get it off( the teller never personally did it)
The lady may have been elderly, or intellectually challenged, or not very technologically aware. It's not a huge deal. It's easy for young people who've been raised with computers and mobile phones, and now apps, to take it in their stride. I spent the first part
of my adulthood without even a landline. Now I've got a smart phone. It's smarter than I am, to a degree. Younger people really have to start to take into account, and understand that there was a whole different world that existed before they were born. And if something you've just got the hang of suddenly changes, it throws you off kilter.
Gay people have always existed, it's nothing new. I've got friends who are gay going back 40 years. People are more educated nowadays so life for homosexuals has become more mainstream.
I've never had the slightest problem with an individual's sexuality.
They are just the person they are. However, I wish banks and others wouldn't fuck with my apps. I neither want nor need rainbows everywhere to advise me that I need to be woke. I am woke. And if I was not woke, but homophobic, the rainbows would just wind me up anyway.
I suspect that most posters here in support of OP have had a mobile phone since their early teens and are perfectly at home and comfortable with the technology that they grew up with. I didn't have a mobile phone until I was well past 40 and then it was just a brick sized gadget that only had the capacity to make and receive calls.
And mostly, it didn't work because the connections were a bit rubbish.
I can imagine that any older person who finds that their usual bank logo has changed might suspect that all is not well. And with the plethora of warnings about scams, it's not beyond the realms of possibility that they might be worried about being scammed.
I don't know the circumstances of the OP, obviously, I wasn't there.
But reading between the lines, I just see an elderly lady who's not really sure why the website has changed. And is worried enough to ask the bank teller about it.
I seriously doubt that she objected to the Rainbow implication.