To think we should get refunded?

[MotherOfDragons90]

Hi all, just wondering if anyone has been in this position and can help.

DH and I supposed to fly out on holiday tonight with EasyJet and after showing as delayed for a few hours the flight got cancelled

We were told to go down to the EasyJet desk to rebook along with the hundred odd other passengers which we did. I had a quick check to see if there were still flights for tomorrow which there was, 2. However it became obvious we were quite far back in the queue and it wasn’t moving much. I checked the app again and only one flight available tomorrow now so I just booked us on that there and then.

My logic was that they would have rebooked us on one anyway and refunded the original flight so I was just making sure we could get out at the earliest opportunity but DH said I should have waited until we got to the desk and gone through the proper process. The new flight was 3 times the cost of the original so we will be out of pocket if we just get a refund for the original one.

AIBU I’m thinking they have to compensate us the cost of this new flight even though it’s a new booking? I really hope I’m right but there isn’t much clear info online

You've got two separate bookings. You agreed to book the flight for tomorrow at the rate displayed so you pay it. The flight today will be processed in line with their terms and conditions - ie refund, compensation or whatever.

Just read the update I'm surprised but brilliant!!

Yeh I'm surprised but good news!!

Well done op. You're right it's every man for themself. I'd have done the same

Great result and a weight off your mind! Enjoy your holiday!

Oh I feel for you! I had the same thing - turned up at Naples airport to be told flight was delayed, only for it then to be cancelled. It was late at night and chaos with 100's of people queuing/shouting. Eventually got to the Easyjet desk and the attendant said there were no flights for 3 days and the best thing to do was cancel the flight, and rebook with someone else. We did that, and now they're saying "whatever you were advised by staff at the time doesn't count as they may not have had all the information"!!! Grrrr. Out of pocket by £800 now. Am looking at an online compensation company now. Anymore advice on which one to use helpful. Thanks.

Resolver.co.uk is free and brilliant! It does template letters, submits everything for you, keeps track and alerts you to replies.

I just used it for a flight delay and had an agreement for compensation in less than 24 hours. Highly recommend