I know TM are known for their very strict rules but sometimes they just seem to lack common sense......
My DH bought me and his sister tickets to a concert which takes place tomorrow. Royal Mail have lost the tickets and didn't provide a tracking number when they popped the card through the door. They've completely vanished - local post office don't have them and they've spent days trying to track them down. Royal Mail have admitted they don't know what's happened.
Both me and DH have been phoning TM since last Thursday to initially get a tracking number and then to get the tickets reissued. They refuse point blank to speak to me as i was told very forcefully 'They aren't your tickets' my DH has told them numerous times i have permission to deal with the issue as he's working away. Every time you phone you're put through to a call centre in the Philippines who keep you on hold forever or just don't understand what we're trying to do.
Royal Mail finally got through to someone in Manchester who said they would re-issue the tickets to be collected at the venue - problem is they have to be collected by my DH. Cue me on the phone for over an hour explaining the situation but they will only speak to my DH. They've asked him to phone but as i tried to explained he's working away and can't spend an hour on hold in the Philippines!!! So i asked for a direct number saying he will phone when he has a spare minute and sort it out but no......they don't have a single direct line in the whole of TM customer service centre or a direct email!
So they agreed to phone him...the problem is he always puts my number down for stuff like this and they won't let me give them his number because of GDPR apparently!!!! So they've just phoned me back but won't discuss the tickets as its not my account!!!!
it would be funny if I wasn't so worried about not getting my tickets and not only missing out on the concert but also the train tickets and hotel.
No idea what to do!