Sorry, not the most interesting thread but I moved house two and a half years ago and took over the predecessors energy account. The supplier has been absolutely shit. They wouldn't accept the previous owners closing meter readings nor our opening ones. The two matched but their system said it wasn't possible. About 30 horrendous phone calls (you can imagine... Useless all centre staff who have none of the information nor records of previous calls etc)
We couldn't change supplier as the records were obviously not correct. The supplier wouldn't accept our meter readings and kept sending estimated bills which varied wildly up and down from one week/day/month to the next. Their system seemed to have a complete breakdown and was churning out bills, sometimes several a day.
We refused to pay as we knew they were incorrect. We complained and complained and complained, and eventually went to the Ombudsman. A remedy was agreed only the energy supplier still couldn't get the bills right.
Everything they've touched has been a cock up, data breeches, breech of oft regulations, debt collectors put onto us while they refused to respond to legitimate queries. Anyway, just awful, their communication is appalling and no real acknowledgement of the complete fuck up they've made (the tone of communication is that I'm awkward for not just paying up... which I probably am) However I feel deeply agrieved at the time and hassle this has cost us. At the same time I would like to settle it. Has anyone else been in a similar situation and have you offered to settle but taken a percentage off? So far the compensation they have offered us has been derisory.
Thanks for reading.