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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Fucking bastarding DHL

14 replies

BrainScience · 29/05/2019 22:11

I have a wedding to go to on Saturday 6 hours away. I got a dress a couple of weeks ago but size was off so reordered in a different size. I paid for next day delivery which should have arrived yesterday. It didn’t. I then got a text this morning saying it was out for delivery today, so another day stuck in the house with 2 young dc’s waiting for a bloody delivery.

Tracking all day confirming it will be delivered by end of day today. Text at 5.30 telling me my address is wrong. It definitely isn’t. Customer service only open 9-5, package has now been taken back to the centre in the nearest city so no way it will come back tomorrow. It won’t even give me the option to get it redelivered tomorrow until o correct my address. Which I can’t because it’s correct. The nearest drop off point is 15 miles away but would be ok except it’s on a road that’s currently shut sand I’m 90% sure the shop is also shut.

I travel up with dc’s on Friday, getting there at 6.30. Have to be at wedding by 11am. I have literally nothing to wear due to having lost 2 stone in the last few months. I’m going to try the charity shop in town tomorrow as that’s my only chance.

Absolute fuckers.

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Walkamileinmyshoesbeforeujudge · 29/05/2019 22:12

Shame them on SM...

BrainScience · 29/05/2019 22:16

I think they’re fairly shameless. Their twitter feed is full of people cursing them.

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BrainScience · 29/05/2019 22:17

Maybe I’ll tag them in a load of photos of me dressed in a curtain at my friends posh wedding.

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BrainScience · 29/05/2019 22:19

I’m currently trying to see if I kind hire a courier person to collect the dress from a shop and pass it to me on a train when it stops in a station 😂. Desperate times. It was a really nice dress too.

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Chinks123 · 29/05/2019 22:22

I’ve been waiting in all day for a parcel from DHL which just never turned up. Luckily I don’t need it today but it’s annoying when you pay for next day delivery.

What a pain for you though! I was going to suggest twitter too but like you say they don’t seem bothered.

Purpleartichoke · 29/05/2019 22:24

Could you try calling the place you bought the dress? They might be able to do a new shipment with overnight and first morning delivery, which they should pay for.

Fabpinky · 29/05/2019 22:24

If you’re desperate order it again and pay for next day, then sort out the awol parcel

SusieOwl4 · 29/05/2019 22:25

shame them on facebook then try a pm - it worked for me with TNT . the phone support is awful - sometimes social media works better .

Fabpinky · 29/05/2019 22:25

And send it straight to where you are staying for the wedding?

Pipandmum · 29/05/2019 22:28

Can you call the HQ tomorrow insist it get sorted out ASAP? Squeaky wheel and all that.
I was told by Ikea a delivery would be made by dhl on a Sunday. Didn’t believe it. Then Monday came no delivery I called Ikea it said it was having problems with dhl but they would text with a two hour window for delivery next day. I hung up and next thing I know dhl was at the door. Yodel is worse though.

BrainScience · 29/05/2019 22:47

It’s too late to order next day delivery for tomorrow now. If I get it delivered to where I’m staying I’d only be able to give them a very short window after 6pm and before 9am on the Saturday morning. Considering it’s taken them two days to not deliver something next day I don’t want to be waiting at the hotel for it to not turn up!

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BrainScience · 29/05/2019 22:48

I’ve ordered a couple from Next instead now, at least they do AM delivery.

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Antigon · 29/05/2019 22:58

That sucks but... how did you lose the weight? Would love to lose 2 stone! Congrate!

BrainScience · 30/05/2019 08:56

antigon my dh left me 😂. I didn’t even realise I’d lost weight until my trousers fell down. Every cloud and all that.

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