My DD ordered a new washing machine from Argos after a our old one began leaking and we had to have all our floors ripped up and now have to pay for new flooring because our landlord says it is our fault (but that’s another story entirely). We paid extra for the washing machine to be connected and for the old one to be disposed of. All perfectly fine up until then. It was going to take a week to get here but we were okay with that.
Saturday morning comes and we are up early as the only time we had been given was between 7am and 7pm. We cancelled everything for the day, my DD’s father was supposed to be driving up to visit but we rescheduled it. We waited. And waited. My daughter was constantly checking her texts, emails and the Argos site for updates. Nada. By 6:45PM we decided to call Argos. The girl at Argos explained that they had tried to deliver it but couldn’t find parking - this is utter bullshit because we have ample parking to the rear and front of the property (which granted is on the main high street of a small county town) and there is even an Argos shop with a depot literally within a stone’s throw of the flat. We were told we would have to reschedule deliver with DHL and Argos put us through to the office. It had already closed at 2PM and would be open again on Monday.
So we waited. Monday came and we called the number they had given us. Voicemail. We left a message. We found another number that we attempted to ring but they needed a tracking number - we tried to put in the order number Argos had given us, did it work? Did it fuck. My DD managed to find out that the tracking number would be on the senders information (ie Argos). So we rang Argos. They informed us that they didn’t have a tracking number but here is the number for the office (the same fucking number we had already tried and left a message on). We tried again. No luck. Left another message.
We then talked to Argos again and then realised that Monday was a bank holiday in England but not in Scotland and that the DHL office would be on a skeleton staff. Our bad. We would try again on Tuesday.
Tuesday: we rang the DHL offices. The same fucking voicemail! We left multiple messages. We rang Argos and somebody managed to get us through to a real human at DHL. But they couldn’t hear us and hung up. We rang Argos back. My DD was furious and upset at this point.
We told the Argos customer service rep that we wanted to cancel the order and get a refund at this point. We haven’t had a washing machine in over 3 weeks! We shelled out a good amount of money (that we just didn’t have but had to find by making economies). We were done.
Got a full refund. Argos isn’t the problem here. It’s the fucking twats at DHL. They didn’t pick up their phones. They send you round in circles. Is it really so hard to have humans manning the phones?!
In the space of 4 days we have talked to 8 different people at Argos and had to go through the whole bullshit at the start of the phone call with the automated service with each call.
So now we are having to fork out to get our clothes washed at a laundry service because there are no laundrettes nearby and we have nobody who we can ask to use their washing machine.