AIBU to get very annoyed by Santander Bank?

[NameChanger22]

I continue to get mail from Santander for my abusive ex-partner, even though he moved out 12 years ago and has been deceased for 2 years. He owed them money, he owed everyone money. I had no idea that he owed them money until he moved out 12 years ago, when I started getting all his post.

When he was still alive I kept telling Santander he didn't live at my address, but they told me he needed to contact them, which he probably never bothered to do, he told me he had, but probably lied to me about this.

I have never had a bank account or any association with Santander myself. I have told Santander repeatedly that my ex hasn't lived here for 12 years and he is dead. I contact them whenever I get mail from them, phone them and send most of the mail back, but they say they can't promise me they won't stop sending mail to my address. They basically said they don't believe he is dead so will keep sending me his post.

AIBU to think this is a ridiculous way to run a business and to feel annoyed about this? What can I do to stop getting the post of a dead man sent to my address indefinitely? I have already lodged 2 complaints with them, which seems to have been a complete waste of time as nothing has been done.

@ny20005 We would thank the caller and stop sending someone else's mail to them, yes. If we had an email address we would ask the member to get in touch with us so we could update their address. If they are an active member, we would contact their employer and ask them to put the member in touch with us.

The company has over 1 million members, no complaints about us updating our records to stop sending letters once someone had moved and we have been informed by the new resident.

@namechanger22 I work in retail - I recently had a customer's brother tell me our customer (who owed £10k) was seriously injured in a car crash then sectioned for months. We were sympathetic, held on, yadda yadda.... We then realised he didn't have a brother. Hadn't had a crash and wasn't on psychiatric hold, it was the man himself. He was a serial fraudster and did this frequently.

I believe you can get someone like Experian to financially disassociate you so that they cannot come after you.

@GummyGoddess I call bs.
By your logic, I could take a disliking to my neighbour, call you up, say they've moved and put a block on mail going out.
If you contact someone's employer, without their prior consent, then you are in breach of GDPR regulations.
By contacting the employer, you have disclosed that the staff member has a relationship with your organisation.
That would put you in a position where you wouldn't have a leg to stand on.
I suggest you brush up on your working knowledge of gdpr regulations.

@tiredandcold You can call BS if you like, it doesn't change what the company does. Nobody has ever done that, you would need to get hold of your neighbour's mail to do so.

The initial contract is with the employer, then we take care of the employees so yes, we are allowed to contact their employer it it's their current one. The employer sent us all their information in the first place and sends us money each month from the employees wages.

Bin and ignore. Realise it doesn’t affect you financially.

I imagine it’s shit being reminded of a dead ex so regularly though. But don’t worry, it won’t have an impact on your finances. They’re just being a mindless bureaucracy.