Title’s vague sorry I didn’t know how to word it.
Basically I’m an autistic adult with other mental health problems, today I was trying to travel alone on a train and missed my connection. I was very upset as my ticket had a specific time on it and said it couldn’t be used for another train (to buy another one would be £30-40).
A staff member approached me in the station as I was crying and abruptly asked what the matter was. I tried to explain that the train drove off as I was at the doors of it and I didn’t have another ticket and I was scared.
He said “well for gods sake you can use that one” I mentioned the exact time on the ticket, he says “it doesn’t matter that it’s for a different train just use it”. He didn’t say it in like a jokey tone but quite snappy (and loud) it appeared like he thought I was wasting his time. I made sure to thank him anyway and he stormed off without a word.
I’m quite self aware (when I calm down) and understand it probably did look ridiculous that I was crying. And maybe if he knew I was autistic he’d have been more understanding. I know some people haven’t got the patience for when someone seems overdramatic but I’ve now been hiding in a toilet for almost an hour wishing I’d never tried to do this 
Do you think someone who’s job is to interact with such a wide variety of people should be a bit more sensitive or AIBU coz obviously everyone has the right to get annoyed sometimes?