AIBU to never go here again & tell everyone I know how awful it is?

[FrazzledCareerWoman]

New fancy "mums brasserie" type place has opened in the London suburb where I live. Think zone 3, up and coming area. Lots of yummy mummies, baby classes, mums fitness, etc around. People have money to spend.

So they open this place that is marketed as a wellness and foodie experience where you can have lunch and spa treatments while they watch your little darlings. Sounds amazing, non?

They also will have classes for the kids that are put on by external providers, and a soft play area.

Okay, fine. Me and NCT friend decide to go and check it out just for lunch.

Well, I think I'm still in shock. No alcohol at all firstly - I tried to order a glass of Prosecco and they were like "what's that"? So clearly missing a trick there 🤷🏻‍♀️

Secondly, waiting staff obviously had never worked in so much as a greasy spoon previously as they were faffing around doing very little, extremely inattentive and managed to take an hour to bring our starters and a further 30 mins for our next courses. To be fair they claimed this was due to a power cut (which lasted about 5 mins after we had already been waiting for an hour).

Thirdly, it was eye wateringly expensive. Their sushi chef hadn't started yet and so they was barely anything on the menu that was available.

Our bill was £43, no alcohol, 1 tea, 1 latte, 1 dip with crudités, 1 broccoli soup, 1 stale foccacia slice, 1 eggs Benedict with cold sauce , 1 basic salad.

I waited an hour for a “Japanese style avocado salad” that was cucumber tomato and iceberg lettuce. The bread with my soup was stale.

So you would think we were offered our meal for free after all that wouldn't you? Well not only am I ashamed to say I didn't blink and paid the full £43 when asked but the owner had the audacity to offer us "a free dish next time you come".

I feel like they are totally ruining something that could have been great! And they are clearly mental and have done zero research. Membership is around £500 a year.

Just speechless.

I thought this place was meant to be a 'wellness cafe'? What's with the candy floss on the Desert (sic) menu?

And why does it need an electric stick?

So many questions.

This is probably one of my favourite zombie threads ever, thanks for bringing it back from the dead Budgie.

Ohh I remember reading this OP and the first couple of replies when it was first posted and thought it wasn’t going to be a good thread, but now I’ve just read the last page of replies since the update... is this one worth RTFT for?

They have recently opened a child's play in Fulham (taking over another similar site) and it's grim. The downstairs play area is a complete joke! All broken and dirty toys. So sad as it kind of used to be a cute little independent place.

There was actually some pretty good advice on this thread, which the owner has chosen to ignore. It seems the issues are still there. And the prices are shocking. I’m amazed they’re still going, not just because the food side of things seems very confused (the menu is an extraordinary thing to read) but also there were quite a few safety type complaints (e.g. as I recall, they had children playing next to an open building site, an unsafe slide etc.). The owner was very high handed with customers and still appears to be if the reviews are anything to go by.

(And as for the £150 male back wax - with £5 surcharge “if you wish for the bum area to be fully cleaned”. 😂)

Absolutely nothing wrong with Prosecco.

I forgot how amazing this thread was. And yes, we know it's a zombie thread - its been resurrected for a reason!

I bet the poor technician who is cleaning arses for £5 has drunk the Prosecco!

Sounds absolutely awful in that place. I prefer greasy spoon places, and transport cafe establishments, much better food,and friendlier folks.

@KatherineJaneway if you had RTFT you would know that this had an update which is why it has been resurrected

Loved this thread when it was first posted. Can not believe it is still open.

This zombie thread has been a delight

Hooooooow is this place still open??? Let alone a second branch! Cheezus

Anyone else wondering what "Candy Floss with an Electric Stick" is?

It's not too late to express your concerns to the management, you never know, firstly they might have got their act together now, and secondly they may invite you back for a freeby or half-price deal. Obviously the concept of this Brasserie appealed to you, it just didn't pass the test on the day, tell them what changes they need to make to stay in business.

Remember this the first time around and sad to see it’s still happening.
Funny how 99% of the positive raters have their friends hidden on fb...

@Notodontidae I do think it is a little late to tell management because after many months of this thread being posted the place is still the same. So I doubt management would listen now. #RTFT

When I'm thinking of clicking on a thread here, I always look at the number of posts first. It's very, very prominent. If you see nearly 700 posts, it's a fair bet the thread's been running a while. Why respond only to the OP in that case?

Anyway, I missed this first time round. Perfect thread to while away an afternoon of awful weather while nursing a sore throat. Have laughed and laughed and laughed.

I particularly liked the Peacock reviews. Given first reference to those is from the spring, I thought maybe he'd have sorted himself out by now. But no. First review is 5 and extremely positive. Owner responds by having a go at the previous reviewer, who left a 1 review! Lower down he has a go at a 4 reviewer who said it would have been 5 if she could have taken her dog in. Glorious. Does it get much repeat business?

Truly ‘tis the end of days

£5.50 for scrambled eggs.

The full on grey soft play area the bright colours may be tacky but there's a reason they use them.... for the kids?! Hahaha, so pretentious

Candy Floss with electric stick

I misread that as "candy floss with electric shock".

A latte costs from £4 to £6! Extraordinary. And £10 for Nutella “infused” (🤔) French toast.

@CatkinToadflax They'll probably get one putting electric sticks in the mouths of kids! Idiotic