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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Should I continue to complain? DPD driver is still being rude but agree to do his work

87 replies

MrsHou · 28/02/2019 13:09

my local DPD driver is always the same guy and his work logic/ethic is bad and he is rude.

we had fight about he refuse to carry my parcel to my flat for me. he said " you can do it yourself" I said " no, it's heavy." he said "so?" then I call DPD customer service to complain about him being rude and try not to finish his work.

the second time he deliver my parcel, he made a joke of the light weigh parcel is heavy. and the third time he leave my heavy parcel RIGHT outside my flat and refuse to bring it in for me. So, I contact a DPD high level manager to complaint again.

today when the DPD driver come over. he said you don't have to complaint about me to my company you can just said " can you please help me" and he told some lie to find excuse of him not able to carry my parcel upstair to my flat for me. he said once he step in my flat, he breaks the company rule. BUT he agree to leave my parcel in the flat without step in my flat.

I am not sure if I should continue to complain about him.I am sure I have to deal with DPD driver a lot in future. because some online shop I always go to don't give me option to choose other company. I am really tired of this guy. he's rude and his work logic is bad. dealing with him in future really makes me uncomfortable. I don't know if he will make any other mess in future.
BUT he agree to deliver my parcel in my flat in future. If I still complain about him and his company doesn't change this guy. then, I am afraid I have to deal with an angry DPD driver in future. I really don't know how to handle this situation.

OP posts:

AuntieCJ · 28/02/2019 14:47

People keep telling you but you just aren't listening, are you?

Bigonesmallone3 · 28/02/2019 14:52

I really hope from this op you see that this man has done no wrong and you don't complain any more..

mum11970 · 28/02/2019 14:53

OP can you give us an example of what was so heavy you couldn’t carry it from your flat entrance to your own flat?

SillyMoomin · 28/02/2019 14:57

everyone thinks you are being unreasonable by the way op

Original poster

MrsHou · 28/02/2019 15:01

I read all the replies. some replies really help me to figured out what was the problem and help me to figured out what I should do with driver like that in future. I really appreciate some of the people here explain the situation to me and give me suggestion. I think they are right.

and for those who just want to blame me. I think I shouldn't take all the blamed. the driver has hot temper as well. that's not how he should treat his customer.

but anyway, I had figured out how to deal with situation like that in future. and thanks again for those who try to help.

OP posts:

Tomtontom · 28/02/2019 15:03

What are you going to do in future @MrsHou?

Sirzy · 28/02/2019 15:10

Maybe the driver is just sick of being treated like your personal slave!

pelirocco123 · 28/02/2019 15:14

Delivery drivers and firms are contracted to deliver to the door only . If you cant carry up the stairs why should he risk his health by carrying a heavy item? You could quite possibly arrange for it to be delivered upstairs but you will be charged extra
You do realise the delivery company will only be paid a few £s per delivery ?

SmellsLikeAdultSpirit · 28/02/2019 15:17

It isn't even £ some get 45p a parcel
I expect he is frustrated having to put up with unreasonable expectations and arguments when he is trying to make a pittance

pelirocco123 · 28/02/2019 15:19

Btw you are not the delivery driver's customer , you are the customer of the company you bought the item from

We used to be in the pallet delivery business ( large goods delivered on pallets ) . The same business model as parcels , only much larger ..tonne bags ( plus) of gravel , paving slabs turf etc , our drivers had to man handle this items off , often too heavy for taillifts , loads of customers expected them to be wheeled down garden paths , over gravel drives ..........its an accident waiting to happen we would sometimes only be paid £15 per item

lalafafa · 28/02/2019 15:25

You sound like a right princess. By the tone of your posts it reads like you're not from the UK, maybe you're used to treating this badly in your own country?

Topseyt · 28/02/2019 15:29

I can't work out your last response. Every poster here has said exactly the same thing to you. Nothing else.

Just accept that you have been unreasonable to the driver and move on rather than just digging yourself into a bigger and bigger hole.

Ohnonotuagain · 28/02/2019 15:29

Btw you are not the delivery driver's customer , you are the customer of the company you bought the item from

This. Remember that.

YABVU. I think you should also be aware of the pressure some delivery drivers can be under to deliver items in time so some will be reluctant to do more than they're meant to (such as bringing stuff up to your flat or into your flat).

Birdsgottafly · 28/02/2019 15:37

"the parcel is supposed to deliverd to flat number 20. it's not flat 20"

That's really petty.

Unless you would physically struggle to carry up a parcel, then you take it and carry it home.

Nicknacky · 28/02/2019 15:39

It doesn’t sound as if you carry ANYTHING into your own flat, why is that?

gamerchick · 28/02/2019 15:43

It's going to end up where you'll be pegged as a difficult customer and you'll have to go and collect your parcels OP. If you go down and answer the door why can't you carry it yourself?

I'd love to know what heavy shit you're buying on a regular basis where you need to carried for you.

ememem84 · 28/02/2019 15:43

Our dpd guy is great. Super helpful. I ordered some flat pack stuff and he offered to bring it right inside for me. To save me having to drag it.

I was grateful. Said thank you.

I didn’t expect it. Was prepared to drag parcel in myself.

CaptainMarvelDanvers · 28/02/2019 15:49

Imagine the dread the driver gets when he realises he has to deliver to the OP.

Chloemol · 28/02/2019 16:01

If you speak as you have written your post you are the rude one. He is correct he won’t be allowed to carry parcels into your house. Unless it’s furniture it’s unlikelt any courier would carry a parcel in for you. Grow up

LipstickforFish · 28/02/2019 16:09

You are the problem OP, not him.

Stop calling to complain about him, you are effectively trying to get him fired because you are too lazy and rude to take your own parcel upstairs.

If I were him, I would be refusing to deliver to you (which he can do by the way!) because of your behaviour and attitude

spanieleyes · 28/02/2019 16:12

My driver is Neil. He's great! If I'm not in, he leaves the parcel with my Dad!

Hearthside · 28/02/2019 16:52

You are rude and entitled op .It is not his job to lug up your parcel .You come across as incredibly spoilt as if he is your own personal servant. What if he hurt himself taking your parcel up ? You do realise most of the drivers normally are self employed .What you are doing comes across as nasty and spiteful by repeatedly ringing his company .Honestly if i was him i would refuse to deliver to you .

hastingsmua1 · 28/02/2019 20:28

OP - again he does not have to bring parcels into your flat. The other drivers from other companies did that as goodwill, but you aren’t entitled to it.

It’s telling that you have repeatedly complained about him yet he has clearly kept his job. This means that his management/head office see your complaints as not having merit so you won’t really get any further with them.

UtterlyDesperate · 28/02/2019 20:44

I live on the 8th floor. I can buzz the delivery guy in, but then I go down to sign for the parcel because I'm not the kind of entitled dick who expects a delivery driver to do anything other than what they are paid for - delivering it to the building.

Really, OP, you are totally in the wrong, and your attitude won't have helped the driver's feeling towards you. At all.

Delivering across the door usually a) costs extra or b) is done by a driver as a courtesy. If the latter, it's only good manners to offer a tip, too, as it's not what they're contracted to do.

OftenHangry · 28/02/2019 20:55

This thread is making me so happy! So nice to see so many people treating drivers nicely!

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