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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Should I continue to complain? DPD driver is still being rude but agree to do his work

87 replies

MrsHou · 28/02/2019 13:09

my local DPD driver is always the same guy and his work logic/ethic is bad and he is rude.

we had fight about he refuse to carry my parcel to my flat for me. he said " you can do it yourself" I said " no, it's heavy." he said "so?" then I call DPD customer service to complain about him being rude and try not to finish his work.

the second time he deliver my parcel, he made a joke of the light weigh parcel is heavy. and the third time he leave my heavy parcel RIGHT outside my flat and refuse to bring it in for me. So, I contact a DPD high level manager to complaint again.

today when the DPD driver come over. he said you don't have to complaint about me to my company you can just said " can you please help me" and he told some lie to find excuse of him not able to carry my parcel upstair to my flat for me. he said once he step in my flat, he breaks the company rule. BUT he agree to leave my parcel in the flat without step in my flat.

I am not sure if I should continue to complain about him.I am sure I have to deal with DPD driver a lot in future. because some online shop I always go to don't give me option to choose other company. I am really tired of this guy. he's rude and his work logic is bad. dealing with him in future really makes me uncomfortable. I don't know if he will make any other mess in future.
BUT he agree to deliver my parcel in my flat in future. If I still complain about him and his company doesn't change this guy. then, I am afraid I have to deal with an angry DPD driver in future. I really don't know how to handle this situation.

OP posts:

Original poster

MrsHou · 28/02/2019 14:00

my flat is at first floor instead of ground floor at the building. because the building's entry calling system has problem for a few weeks. so each time someone come over I have to go downstair to open the building entry door by myself. the driver want to past the parcel to me at the building entry. I said " can you bring it up to my flat instead." he said " no, you can do it yourself." the parcel is supposed to deliverd to flat number 20. it's not flat 20 yet even my flat is inside that building.

OP posts:

ZeroFuchsGiven · 28/02/2019 14:01

You have a bar across your door? Are you in prison?

You actually sound like a complete pita, I have numerous deliveries a day and each and everyone of my drivers are polite and helpful but I guess I have always been polite to them too.

Tomtontom · 28/02/2019 14:05

Why would you "hate" someone over something so trivial?

FierceMother · 28/02/2019 14:05

Cut it out. Unless your disabled then just take your parcel

FriarTuck · 28/02/2019 14:07

I guess you have pissed him off now as you have complained repeatedly about him simply doing his job in the normal and expected way.
This ^^. If you're nice to someone you have more chance of them being nice back. If you complain about them without good cause to their bosses, risking their job and their income, then they're not exactly going to put themselves out for you. I'm usually waiting at the front door with the door open ready to take my parcel so that they don't have to waste their valuable time because I know they've a lot of jobs to do that day. If it's a heavy one then they usually ask if I want it in the hall or plonk it down inside the door for me without asking. And I'm nice and say thank you, even if they're miserable sods.
If you can't pick it up to get it over the step and indoors then tip it on its edge and roll it over - that way you're not dealing with the weight.

Topseyt · 28/02/2019 14:07

I used to live in a third floor flat with no lift.

Delivery people only came up to the flat itself if they were delivering extremely bulky and heavy stuff such as furniture or washing machines. Then they were being paid specifically to do that. If you are talking about just ordinary every day deliveries then you are being very unreasonable. You go downstairs to collect those yourself.

Stop complaining. You are being hard work.

FriarTuck · 28/02/2019 14:08

You have a bar across your door?
I'm guessing that OP means the metal strip on the floor as part of the door frame that stops you sliding anything straight across the floor and in.

Snappedandfarted2019 · 28/02/2019 14:11

You sound like a madam no wonder he’s getting annoyed stop being lazy and carry you’re own parcel

FriarTuck · 28/02/2019 14:12

the driver want to past the parcel to me at the building entry. I said " can you bring it up to my flat instead."
Obviously he doesn't want to spend more time running up the stairs when he's got a tough schedule and a limited amount of energy! If you'd smiled and asked if there was any way he could get it up to your flat for you because you're too weak (or whatever) to manage it yourself then he'd probably have obliged. It's asking v demanding.
I managed to persuade 2 delivery men to carry a treadmill box up my stairs to my landing even though it weighed a ton and they were only obliged to bring it indoors (good job too, even out of the box in parts I'd not have managed alone!)

capaciousbladder · 28/02/2019 14:15

Have you tried being nice to him?

YepImafraidIchangeditagain · 28/02/2019 14:16

This is this mans livelihood and you sound pretty entitled, accept you parcels with manners or use a designated safe place and let the poor bloke get on with his day..
Yep...this.

Do you have any idea how much they have to do in a day and how your whining and wanting door service could impact his deliveries and in turn, his pay.

BananasAreTheSourceOfEvil · 28/02/2019 14:17

He's not being rude; you're being a pain in the hole.

Try asking nicely for a bit of help, it will get you far further than complaining to his boss. Why don't you try apologising to him first and see if things improve.

YepImafraidIchangeditagain · 28/02/2019 14:19

I really hope DPD will change this guy.
Why should they take him off his usual round to accommodate a whingy, pain in the ass customer.

They should just refuse to deliver to you, then you would have to pick up from a collection point

SoyDora · 28/02/2019 14:24

I’m confused... why can’t you carry the parcels up to your flat yourself? Unless they’re really heavy, wouldn’t it be really weird for you to both walk up the stairs together with him carrying your parcel, then him handing it to you inside the flat?
When I lived in a flat I’d collect parcels from the ground floor entrance rather than make the delivery drivers traipse up the stairs.

Redglitter · 28/02/2019 14:24

My sympathy is with the driver. Hes not obliged to take any parcel into your flat. If you were down letting him in he was quite right giving you the parcel there. Hes completed his job he delivered the parcel to you, whether it was at your door or downstairs. I really cant see you've got grounds for all these complaints

StormTreader · 28/02/2019 14:25

Sorry but you're being unreasonable - the standard for delivery in the UK is to deliver it to the address which is the front door to your block of flats.
I know you WANT him to carry it right up to your flat for you but he doesn't have to do that and after complaining about it to his manager, I doubt he will now offer to do it for you as a favour.

endevo · 28/02/2019 14:28

Really 🙄

Sirzy · 28/02/2019 14:30

If you have to go down to open the door anyway that makes wanting him to carry it up even more petty.

Unless it’s too heavy for one person to carry just say “thank you” and take the parcel off him

Original poster

MrsHou · 28/02/2019 14:33

I really didn't meant to make a fuss. because drivers from hermes, parcel force, and yodel always bring my heavier parcel to my flat if I asked and waitrose driver will always bring my grocery right next to my fridge if I asked. and I asked the DPD driver the same way I asked all other driver. but he got upset with me. So, I think he didn't complete his job and want to blame it to me.

OP posts:

CloserIAm2Fine · 28/02/2019 14:36

YABU

Carry your own bloody parcels!

Unless it’s heavy/bulkyfurniture or large appliances it’s absolutely the norm to take it at the building entrance and carry it to your flat yourself.

The only time I’ve had delivery people into my flat was for a freezer, and they were very fast, removed the packaging in under 30 seconds and on their way! I’m on my own so it would’ve taken me ages to shuffle it through the entire flat to the kitchen and then edge out the packaging. I thanked them profusely.

You’re being rude and entitled, if you’d asked very nicely and explained why you’re incapable of carrying your own parcels you’d have had more chance of a helpful response.

I rather suspect DPD get your complaints and file them under “entitled customer, driver doing nothing wrong”

ZeroFuchsGiven · 28/02/2019 14:38

because drivers from hermes, parcel force, and yodel always bring my heavier parcel to my flat if I asked

I bet they are rolling their eyes when they leave but just being polite.

Waitrose is paid to bring it to your fridge.

Tomtontom · 28/02/2019 14:40

I really didn't meant to make a fuss.

How many calls have you made about the courier, including calls to the retailer and DPD?

Holidayblues31 · 28/02/2019 14:40

If you keep complaining about him and he isn’t really doing anything wrong they might refuse to deliver to you. Why the hell do you want to get this guy fired so much?! You’re being hugely unreasonable and st this point I doubt there’s anything he could do to please you. You’re an adult, behave like one. You don’t have to like everyone but constantly calling the company to get him fired for something that isn’t a big deal is hideous.

FrancisCrawford · 28/02/2019 14:42

This reply has been deleted

Message withdrawn at poster's request.

Mumofaprinny · 28/02/2019 14:43

He did complete his job. He delivered the package to you personally. I wouldn’t have brought it up for you either! I feel sorry for gim, having to deal with people like you! Your clearly not English so I shall spell it for you simply, YOU ARE WRONG!😁

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